Kinisha Joseph
Orlando,FL
Summary
Dynamic professional with extensive experience in hotel and restaurant management. Expertise in guest complaint resolution and team leadership, contributing to operational efficiency and high standards of service. Aiming to leverage skills to drive customer satisfaction and team performance.
Ability to work with different computer Software including the use of AI
Overview
6
6
years of professional experience
Work History
Hotel Manager
Confort Inn
Orlando
03.2025 - 03.2026
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Assisted in staff training, enhancing team performance and operational efficiency.
- Coordinated room bookings and reservations using property management systems.
- Implemented cleaning schedules to maintain high standards of cleanliness and hygiene.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
Bar/Restaurant Manager
the Wine Bar
Rosario Argentina
04.2020 - 02.2023
- Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Managed inventory control systems, optimizing stock levels and reducing waste costs.
- Collaborated with culinary team to create seasonal drink menus aligned with customer preferences.
- Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
Education
Health Education
Unr
Rosario, Argentina09-2022
Skills
- Guest complaint resolution
- Guest services management
- Guest relations management
- Cash handling
- Staff scheduling
- Staff training
- Staff supervision
Languages
haitian kreyol
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Professional Working
Korean
Limited Working
Timeline
Hotel Manager
Confort Inn
03.2025 - 03.2026
Bar/Restaurant Manager
the Wine Bar
04.2020 - 02.2023
Health Education
Unr