Summary
Overview
Work History
Education
Skills
Applied Position
Language Proficiency
References
Timeline
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Shein Lei Han

Shein Lei Han

Riverside,California

Summary

Highly-motivated employee with desire to take on new challenges. Reliable and enthusiastic professional with experience in customer service areas. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Hostess /Server

Sushi Okoku
Riverside
02.2024 - Current
  • Greeted guests warmly upon arrival, seating them promptly.
  • Provided menus to customers and answered questions regarding menu items.
  • Maintained a clean and organized dining area.
  • Handled cash payments and reconciled daily transactions accurately.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Guest Service Associate

Carnival Cruise Line
06.2018 - 02.2022
  • Welcomed large volume of guests and improved overall customer service.
  • Developed strong relationships with repeat customers through positive interactions and resolved any customer complaints or issues professionally and efficiently.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Collaborated with other departments to provide an excellent guest experience.
  • Provided guests with information about local attractions, restaurants, and transportation options.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

Flight Attendant

Apex Airlines
06.2014 - 01.2017
  • Verified boarding passes and passports for all passengers.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Maintained accurate records of supplies such as meals, snacks, beverages, blankets, pillows.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.

Education

Bachelor of Art (B.A English) -

Dagon University
Yangon, Myanmar

Skills

  • Able to maintain a professional, friendly greeting and engaging service under any situation
  • Excellent attention to detail
  • Punctual and Reliable
  • Flexibility to respond to a range of different work situations
  • Phone and Email Etiquette
  • Mail Sorting and Distribution
  • Administrative Support
  • Scheduling appointments

Applied Position

Dental Assistant

Language Proficiency

  • English
  • Burmese (Native)
  • Italian (A2)

References

References available upon request.

Timeline

Hostess /Server

Sushi Okoku
02.2024 - Current

Guest Service Associate

Carnival Cruise Line
06.2018 - 02.2022

Flight Attendant

Apex Airlines
06.2014 - 01.2017

Bachelor of Art (B.A English) -

Dagon University

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Shein Lei Han