Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hansley Marcelus

Orlando,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive field for the past year. I seek to use the challenging and positive moments to where I can utilize the skills that I have gained and grown professionally.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Grocery Stocker

Publix
02.2024 - Current
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

WingStop Team Member

Wingstop
10.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
05.2024

Skills

  • Patience with Others
  • Positive Attitude
  • Problem Solving
  • Teamwork
  • Customer Service
  • Empathy
  • Workplace Efficiency
  • Positive Company Representation
  • Willingness to Learn
  • Team Contribution
  • Communication

Certification

  • Painting and Refinishing - Automotive Service Excellence - In August 2022

Timeline

Grocery Stocker

Publix
02.2024 - Current

WingStop Team Member

Wingstop
10.2022 - Current

High School Diploma -

Cypress Creek High School

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Hansley Marcelus