HANSON BASIL FERNANDEZ
Doha,Qatar
Summary
Customer Experience Specialist with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Experienced with developing comprehensive marketing plans that align with business objectives. Utilizes consumer insights and market trends to craft targeted campaigns. Track record of fostering strong team collaboration and driving measurable results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew
Qatar airways
09.2021 - Current
- Company Overview: the world's leading airline
- The world's leading airline
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
Cabin Crew
Qatar airways
07.2019 - 07.2020
- Company Overview: the world's leading airline
- The world's leading airline
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Sales Lead
Decathlon sports
07.2018 - 01.2019
- Enhanced client relationships through consistent communication and personalized solutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained, coached, and mentored new sales associates for maximum performance.
Market Research & Customer Support Internship
Myntra design
05.2017 - 07.2017
- Company Overview: Myntra.com
- Myntra.com
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Analyzed problems and worked with teams to develop solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Marketing Lead
Kallarackal Builders
02.2014 - 03.2017
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Education
HIGH SCHOOL -
St Joseph school
BACHELOR OF COMMERCE -
St Joseph College of Commerce
04.2016
12TH GRADE -
Karnataka state open university
06.2015
Skills
- Customer service
- Customer experience
- Marketing Lead
- Sales Lead
- Cabin crew
- Cabin safety
- Team Lead
- Sales expertise
- Cabin services
- Aviation security trained
- Team management
- Complaint handling
- Marketing
Accomplishments
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Supervised team of 20 staff members.
- Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 100%.
Personal Information
- Date of Birth: 09/02/97
- Nationality: Indian
Certification
- Aviation Security Awareness Certificate - International Civil Aviation Organization (ICAO).
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- First Aid, CPR, and AED Certification - American Red Cross.
Languages
English
Full Professional
Hindi
Professional Working
kannada
Professional Working
Malayalam
Professional Working
Tamil
Limited Working
Timeline
Senior Cabin Crew
Qatar airways
09.2021 - Current
Cabin Crew
Qatar airways
07.2019 - 07.2020
Sales Lead
Decathlon sports
07.2018 - 01.2019
Market Research & Customer Support Internship
Myntra design
05.2017 - 07.2017
Marketing Lead
Kallarackal Builders
02.2014 - 03.2017
12TH GRADE -
Karnataka state open university
HIGH SCHOOL -
St Joseph school
BACHELOR OF COMMERCE -
St Joseph College of Commerce