Frantasia Mullins
Spartanburg,SC
Summary
Highly organized and motivated professional with strong time management and organizational abilities. Adept at multitasking and driven by clear, results-oriented goals. Eager to contribute to the growth and success of a dynamic organization by applying my skills in a challenging entry-level role. Seeking opportunities to support company objectives, enhance operational efficiency, and contribute to revenue growth while further developing my expertise.
Overview
16
16
years of professional experience
Work History
Vendor Analyst
American Credit Acceptance
08.2024 - Current
- Analyze vendor performance through data-driven insights and create detailed reports to optimize procurement processes
- Track and monitor vendor contracts, ensuring compliance with company policies, KPIs, and SLAs
- Manage relationships with vendors, conducting regular reviews to address performance issues and enhance service levels
- Negotiate contract terms and pricing with new and existing vendors, securing cost-effective solutions
- Evaluate market trends and supplier capabilities, identifying opportunities for cost savings and performance improvements
- Collaborate with cross-functional teams, including Procurement, Operations, and Finance, to ensure seamless supply chain operations
- Conduct supplier risk assessments and mitigate potential risks related to vendor performance, financial stability, and compliance
Dealer Operations
American Credit Acceptance
11.2020 - Current
- Outbound calls
- Analyze customer accounts to determine if their Gap policies have been cancelled due to early payoff
- Contacting administrations to cancel the gap policy if it is still active
- Contacting the dealership to ensure the customers received the gap refund
- Analyzing the account to know when a settlement should take place
Business Development Manager
American Credit Acceptance
11.2022 - 08.2024
- Prospect and qualify new business opportunities
- Maintain positive professional relationships with clients
- Educate and develop new and existing clients
- Stay abreast of competitive intelligence, understanding competitor program strength/weaknesses, product effectiveness and soliciting client customer feedback
- Drive towards prospecting, volume and participation goals
- Work within our internal teams to ensure an efficient process for our partners
- Ability to utilize technologies available to gain and capture information related to the business
- Remain flexible to adapt to changes quickly based on business/territory needs
- Demonstrate ability to identify a resolution in all problematic scenarios
- Use financial techniques to improve sales revenue
- Monitor sales progress to ensure that corporate goals are being met
- Train sales professionals and help improve their skills
Dealer Relations Manager
American Credit Acceptance
03.2021 - 11.2022
- Managed and maintained a portfolio of existing client dealer relationships on an as needed basis
- Execute a prospecting plan to grow existing client dealer base within a defined market
- Demonstrate the value and benefits of ACA’s Point of Sale (POS) program
- Properly explain the loan documentation process for the client dealer
- Define and manage the process for receiving/collecting auto loan application information from client dealer
- Maintain and present a professional image via telephone
- Quickly identify negative trends or potential issues within the loan application process and know when to escalate
- Stay abreast of competitive intelligence, understand competitor program strength/weaknesses and effectiveness, and solicit client dealer feedback
- Remain flexible to adapt to changes quickly based on business needs
- Performed other tasks as assigned
Charge Off Specialist
American Credit Acceptance
09.2019 - 11.2020
- Inbound and outbound calls
- Analyze customer accounts to determine whether it is considered delinquent
- Assist customers in finding a way to meet financial obligations without getting further behind
- Calling to customer on a calling list to get results on how to bring accounts current
- Analyzing the account to know when a settlement should take place
Business Development Coordinator
Camping World and RV Sales
01.2019 - 09.2019
- Telemarketer/appointment Setter
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date
- Contacting clients prior to appointment date to confirm appointment
- Selling RV’s
Collections Agent/Customer Complaint Line
Advance America Contact Center
01.2018 - 01.2019
- Maintain a high-volume workload within a fast-paced environment
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Helped company attain the highest client service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity
- Managed the escalated service concerns received from employee to customers
- Maintained relationships of both internal and external clients
- Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure
- Analyzed reports on improvements to bring effectiveness to the department
- Educated clients on the program as well as navigation of the website
Loan Originator
Sitel/USAA
03.2016 - 02.2018
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
- Strategically negotiate with customers to close on deals and increase sales; personally, work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers
- Processes payments to borrowers' accounts from multiple sources such as mail, lockbox, ACH and phone pays
- Forwards payments to investors on sold loans
- Reverses non-sufficient funds & misapplied payments
Team Lead- Machine Operator
Contec Inc
09.2012 - 12.2016
- Trained and coached other associates
- Operated machinery on a production line
- Inspected product to ensure quality and customer specifications
- Performed visual inspection of products to maintain quality control
CNA - Certified Nursing Assistant
Summit Hills Retirement Community
12.2008 - 04.2012
- Record entry
- Taking care of ventilators
- Shifting patients easily and with care
- Checking vital signs
- Taking care of the patient’s hygiene
- Assisting with feeding
- Catheter care
- Medical administration and management
Skills
- Customer Service
- Customer Care
- Call Center
- Salesforce
- Data Entry
- Sales Certifications/Licenses CNA
Passion
I am passionate about cultivating strong client relationships and delivering innovative solutions that foster loyalty and engagement. I strive to create exceptional experiences that keep customers connected to your brand, encouraging long-term retention and repeat business.
Timeline
Vendor Analyst
American Credit Acceptance
08.2024 - Current
Business Development Manager
American Credit Acceptance
11.2022 - 08.2024
Dealer Relations Manager
American Credit Acceptance
03.2021 - 11.2022
Dealer Operations
American Credit Acceptance
11.2020 - Current
Charge Off Specialist
American Credit Acceptance
09.2019 - 11.2020
Business Development Coordinator
Camping World and RV Sales
01.2019 - 09.2019
Collections Agent/Customer Complaint Line
Advance America Contact Center
01.2018 - 01.2019
Loan Originator
Sitel/USAA
03.2016 - 02.2018
Team Lead- Machine Operator
Contec Inc
09.2012 - 12.2016
CNA - Certified Nursing Assistant
Summit Hills Retirement Community
12.2008 - 04.2012