Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hansrani Yonagie

Lumberton,TX

Summary

Proven leader in the food service industry, adept at enhancing customer satisfaction and streamlining operations. At Raising Cane's Restaurants, I spearheaded initiatives that significantly improved efficiency and quality, utilizing skills in team management and customer engagement. My approach has consistently fostered positive customer relationships and operational excellence, with a keen focus on health code compliance and staff development.

Overview

24
24
years of professional experience
1
1

Certification

Work History

Restaurant Manager

Raising Cane's Restaurants
11.2023 - 09.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Manager

SUBWAY®Restaurants
02.2009 - 11.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Logistic Supply Specialist

CARGO AIRPORT SERVICES, Building 151, JFK AIRPORT
03.2001 - 01.2009
  • Resolved disputes with suppliers or carriers promptly, protecting company interests while fostering positive working relationships.
  • Evaluated potential suppliers based on criteria such as reliability, pricing structure, and ability to meet delivery deadlines.
  • Reduced order processing time with the introduction of an automated documentation system.
  • Increased customer satisfaction through timely communication and proactive issue resolution.
  • Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.

Education

GED -

John Adams High School
Ozone Park, NY
06.2013

Skills

Team Management

Inventory control and record keeping

Customer Engagement

Staff Management

Passion for customer satisfaction

Customer-Oriented

Organization and prioritization

Food Service Background

Staff Scheduling

Customer loyalty

Supervisory skills

Order delivery practices

Customer Service

Problem-Solving

Safe Food Handling

Inventory Management

Scheduling Staff

Money Handling

Employee Supervision

Quality Control

Scheduling

Delegating Assignments and Tasks

Cost controls

Purchasing

Health Code Compliance

Front of House Management

Certification

I have a Manager Food Handlers.

Timeline

Restaurant Manager

Raising Cane's Restaurants
11.2023 - 09.2024

Manager

SUBWAY®Restaurants
02.2009 - 11.2023

Logistic Supply Specialist

CARGO AIRPORT SERVICES, Building 151, JFK AIRPORT
03.2001 - 01.2009

GED -

John Adams High School

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Hansrani Yonagie