Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hantz Lysius

Brooklyn,NY

Summary

Information Technology Specialist with hands-on, diversified professional experience in the field of computer systems, information, technology, databases, website development, scripts, hardware, software, data, servers, workstations, and computer applications. Seeking a challenge in the Information Technology field that utilizes my skills and experience.

Overview

16
16
years of professional experience

Work History

Police Officer-63rd Precinct (CRIME ANALYSIS)

NEW YORK CITY POLICE DEPARTMENT - Brooklyn Borough South)
10.2021 - Current
  • Community-oriented public servants deeply committed to protecting lives, citizens and property through rapid emergency response, diligent crime-prevention efforts and high-visibility public safety initiatives
  • Known for building mutual trust and cross-cultural ties with ethnically and socioeconomically diverse populations
  • Bilingual fluency in French, Creole, and English
  • Worked with patrol partner and other first responders to assess scenes, ensure victim/public safety, apprehend suspected criminal offenders, secure crime scenes and conduct preliminary investigations.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within th field of law enforcement
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.

Correction Officer

NEW YORK CITY DEPARTMENT OF CORRECTION - Brooklyn Detention Center
12.2016 - 10.2021
  • Maintain security, control, and safety of the institution
  • Responsible for the care, custody, control, job training and work performance of inmates
  • Supervise inmates in housing areas, personal hygiene, institutional activities, meals, visits, recreational programs, and other congregate activities
  • Inspect assigned areas for conditions which threaten the safety and security of the facility and conduct searches in order to detect contraband
  • Escort inmates within and outside the facility, maintain and safeguard departmental and facility equipment and supplies
  • Respond to alarms, disturbances and unusual incidents, maintain an accurate count of inmates and verify identification of the inmate population
  • Enforce institutional rules and regulations in accordance with Departmental directives, operations orders, and institutional orders
  • Complete forms and reports, maintain appropriate logbooks, and communicate with other supervisory staff members
  • Support and assist Captains, Assistant Deputy Wardens with all duties and requirements.
  • Oversaw and maintained custody of 5000 inmates in maximum security.
  • Automated document flow by ensuring log books and medical files were maintained with 100% accuracy.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.

Technical/IT Support Specialist

WOLF HALDENSTEIN - New York City, NY
07.2008 - 12.2016
  • Responsible for active Directory Administration including creation and maintenance of user accounts and groups, implementation of file-level and share-level security, group policy creation and administration
  • Creation of logon/logoff VB / JScript scripts to customize user environment and automate certain procedures
  • Support and installation of Hummingbird Document Management Server and Desktop Client Software
  • Citrix Meta Frame XP server administration and support including Secure Gateway & web interface
  • Initial setup, publishing of applications, testing and deployment
  • BlackBerry Enterprise Server support
  • User management & troubleshooting
  • Troubleshooting and maintenance of Cisco 3600 series routers, various switches
  • Support and administration of Linux based Snap Appliance NAS and Symantec Spam Filter Gateway
  • Responsible for migration of all user stations from Windows 2000 to Windows XP and From Windows XP to Windows 7 using sysprep and WDS (Windows Deployment Server) Installation and troubleshooting of Bloomberg terminals
  • Working closely with the help desk to resolve outstanding issues
  • Participated in upgrading domain controllers from Windows Server 2000 to Windows Server 2003 and 2008R2, Exchange Server from Exchange 2003 to Exchange 2007 and Exchange 2013 Servers installation and configuration including RAID, Drivers and specific server software (Document Management Server, Application Server, Summation Server, Citrix Server (XenApp 4.5, 5.0, 6.0 and 6.5), SQL Server, Blackberry Server 4.5 and 5.0, Print Server, Tabs Server, Web Server Troubleshoot and installation of Printers, Faxes and Copy machines (including changing toners, rollers, and maintenance kits.) Troubleshoot office phones including resetting, replacing, and administrating ShoreTel phone system
  • Installation of company specific software including Adobe, Office XP, Office 2003, Office 2010, Document Management, E-transcript, Summation Client, Concordance, Real Player, Quick Time, Java, PDF995, Citrix Receiver, Google Chrome and McAfee Antivirus Keeping inventory of all software licenses and hardware (including servers, workstations, printers, faxes and copiers); Purchase supplies, hardware (workstations, servers, printers and parts) and software licenses Creation of technical documentation and instructions; Knowledge of Word press
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for 1500 employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Delivered onsite technical support for 800 employees.

Education

Associate of Arts and Sciences (AAS) in -Computer Systems Networking and Telecommunications Degree -

TCI College of Technology - New York City, NY
320 West 31th Street NY NY
08.2006

Skills

  • Windows 11/10/7/XP/NT/2000/XP networks
  • Excel
  • Citrix Server (XenApp 45, 50, 60, 65)
  • MySQL
  • Data Entry
  • Oracle
  • IIS
  • IBM COGNOS ANALYTICS
  • Windows Server 2000 to Windows Server 2003 and 2008R2
  • PhpMyAdmin
  • Internet
  • More
  • Exchange Server from Exchange 2003 to Exchange 2007 and Exchange 2013
  • Publisher
  • MS Word
  • PowerPoint
  • SPSS
  • SQL
  • Lotus
  • Word press
  • IFCOM
  • Access
  • Adobe Acrobat
  • Java
  • WordPerfect
  • Windows 11/10/7/XP/2000/98/95
  • Outlook
  • 65)
  • Windows
  • Mobile devices
  • Technical support
  • Software troubleshooting
  • Identity & access management
  • Computer networking
  • IT support
  • Telecommunication
  • Active Directory
  • Help desk
  • Databases
  • TCP
  • PowerShell
  • TCP/IP
  • Microsoft Windows Server
  • DNS
  • Citrix
  • Microsoft Exchange
  • VoIP
  • Report Writing
  • Integrity and Honesty
  • Conflict de-escalation

Languages

French
Professional Working

Timeline

Police Officer-63rd Precinct (CRIME ANALYSIS)

NEW YORK CITY POLICE DEPARTMENT - Brooklyn Borough South)
10.2021 - Current

Correction Officer

NEW YORK CITY DEPARTMENT OF CORRECTION - Brooklyn Detention Center
12.2016 - 10.2021

Technical/IT Support Specialist

WOLF HALDENSTEIN - New York City, NY
07.2008 - 12.2016

Associate of Arts and Sciences (AAS) in -Computer Systems Networking and Telecommunications Degree -

TCI College of Technology - New York City, NY

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Hantz Lysius