Hanusha Ayyagari
Dallas,TX
Summary
Bringing over 6+ years of experience in multiple operational roles like Site Reliability/Release Manager/ Change Lead. Expert in orchestrating the deployment lifecycle, ensuring seamless transitions from development to production. I have a proven track record in successfully implementing changes to production and ensuring application stability, minimizing service disruptions, and enhancing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SITE RELIABILITY ENGINEER/ RELEASE ENGINEER
Princeton IT Services, Inc
06.2023 - Current
- Supported the Data Integration System (DIS), a pivotal data nexus that integrates disparate applications and facilitates data provision to external clients, ensuring alignment with strategic change initiatives.
- Engineered and refined user-centric tools, enhancing the interface for both internal and external stakeholders, thereby supporting the Change Management framework.
- Oversaw proactive system maintenance and monitoring, identifying and rectifying issues preemptively, in accordance with Change Management protocols.
- Executed comprehensive vulnerability assessments, instituting risk mitigation strategies to fortify system integrity and support change readiness.
- Fulfilled a vital role in incident management, engaging in on-call rotations to expedite issue identification and resolution, thereby minimizing change related disruptions.
- Curated extensive documentation on system architecture and operational procedures, establishing a foundational knowledge base for Change Management activities.
- Facilitated skill transfer and collaborative sessions, enhancing team capabilities and fostering an environment conducive to effective Change Management.
- Managed SQL database environments (including PLSQL and MySQL), ensuring peak performance and reliability, critical to the success of Change Management strategies.
- Implemented database scaling solutions and query optimizations, boosting system efficiency and supporting the broader Change Management framework.
- Collaborated closely with cross-functional teams, including Product Owners, Business Operations, and Technical groups, to synergize efforts and reinforce Change Management processes.
- Participated in Disaster Recovery planning and execution, analyzing feasibility and operational readiness, integral to Change Management resilience.
- Applied the ITIL v4 framework to govern Incident, Problem, and Change Management processes, enhancing the organization's Change Management maturity.
- Orchestrated batch job scheduling using Control-M and Autosys tools, ensuring consistency and reliability in line with Change Management objectives.
SITE RELIABILITY ENGINEER/Problem & Change Manager
Credit Suisse Bank | Princeton IT Services, Inc
11.2019 - 05.2023
- Administered the Release Management protocol for the Fenergo platform, guaranteeing adherence to evolving regulatory mandates and facilitating the seamless integration of new clientele.
- Fulfilled the role of Change Management Lead , orchestrating comprehensive issue resolution and championing process refinements to elevate the client experience.
- Executed meticulous release scope assessments and expedited approval processes, leveraging expertise as a Subject Matter Expert in release scheduling and embargo periods.
- Convened strategic review sessions with Credit Suisse executives and key stakeholders, advocating for the adoption of robust internal controls to bolster risk mitigation measures.
- Ensured meticulous upkeep of project documentation , including the curation of issue logs, meeting records, schedules, and executive summaries, thereby fostering project transparency and punctual delivery of objectives.
- Adopted a flexible work schedule , including rotational shifts and weekend on-call duties, to enhance resource availability and operational coverage.
- Engaged in collaborative ventures with domain experts to guarantee the precision and successful execution of project deliverables.
- Actively participated in the Agile development lifecycle , contributing to sprint planning, user story development, and estimation, ensuring agile best practices are upheld.
Business Analyst
Landesbank Baden-Wurttemberg Bank | AnaData
02.2019 - 10.2019
- Led development efforts for ClearGRC, an in-house application by Anadata, focusing on Governance, Risk, and Compliance. This bespoke platform encompasses corporate governance, enterprise risk management (ERM), and compliance in adherence to specific requirements. ClearGRC is a cloud-based application deployed on the Microsoft Azure platform, employing JScript for the front end and Python for backend operations, facilitated by REST services.
- Participated in all phases of the software development life cycle (SDLC) with SCRUM methodology, including reviewing and providing feedback on requirements
- Developed detailed test plans and strategies, performed functional (system testing, black box functional testing, and/or UI testing), regression, and/or load testing, and coordinated user acceptance testing for new and enhanced applications to ensure coding completeness and accuracy before promoting applications or enhancements
- Communicated defect reports to developers to ensure timely defect resolutions and maintained a complete audit trail of resolution activity
- Created and updated Q&A and Systems Documentation, process flow, and other required operational documents
- Documented detailed requirements and functional specifications as needed
- Provided Ad-hoc data reports using MySQL
- Triaged functional issues with respective teams and stakeholders
- Supported Asset management, Business continuity management and documenting process flow.
Embedded Analyst
AnaData
04.2018 - 01.2019
- Contributed to the development of an innovative smart indoor vertical farming infrastructure, ClearFERN, with a focus on maximizing crop yield while optimizing resource usage. For more details. This cloud-based application was built and deployed on the Microsoft Azure platform, utilizing JScript for the frontend, and Python for the backend, supported by Rest services. Managed the storage, monitoring, and maintenance of sensor-captured data on the cloud.
- Actively participated in gathering system requirements, specifications and design interface electronics
- Designed reference board for Software development
- Worked on prototyping new designs
- Decisive and effective at issue tracking and resolution
- Developed and improved manufacturing test scripts & tools for inline testing
- Created and reviewed test cases, executed tests and reported bugs
- Involved in Manual Testing, Integration Testing and Regression Testing and tracked defects using JIRA.
Education
Master of Science - Electrical Engineering
Texas A&M University - Kingsville
Kingsville, TX12.2017
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Bhaskar Engineering College
Hyderabad, Telangana, India05.2015
Skills
- Incident Management
- Technical Documentation
- Technical Reporting
- Consulting
- Regulatory Compliance
- Containerization Technologies
- System Monitoring
- Scripting languages: Python, VBNet
- Databases: RDBMS (PLSQL, MYSQL)
- Monitoring Tools: Splunk, Grafana
- Incident Management Tools: ServiceNow, Kanban, JIRA
- Cloud Technologies: Azure
- Messaging Queue Systems: ActiveMQ, Kafka
- Scheduling Tool: CA AutoSys, Control-M
- SDLC work models: Agile and waterfall methodologies
- Working Knowledge of ITIL framework, docker management, Kubernetes
Certification
Certified Governance, Risk management, and Compliance (GRC) Professional
Languages
English
Telugu
Hindi
Timeline
SITE RELIABILITY ENGINEER/ RELEASE ENGINEER
Princeton IT Services, Inc
06.2023 - Current
SITE RELIABILITY ENGINEER/Problem & Change Manager
Credit Suisse Bank | Princeton IT Services, Inc
11.2019 - 05.2023
Business Analyst
Landesbank Baden-Wurttemberg Bank | AnaData
02.2019 - 10.2019
Embedded Analyst
AnaData
04.2018 - 01.2019
Master of Science - Electrical Engineering
Texas A&M University - Kingsville
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Bhaskar Engineering College
Similar Profiles
Jacqualyn JonesJacqualyn Jones
Experience OFFICE MANAGER at Princeton Technical ServicesExperience OFFICE MANAGER at Princeton Technical Services
Steven MauraisSteven Maurais
Cage Washer Technician at Priority One Services (Princeton University)Cage Washer Technician at Priority One Services (Princeton University)
Jaiden Maria HerrinJaiden Maria Herrin
In-School Tutor at The Princeton Review & Applerouth Tutoring ServicesIn-School Tutor at The Princeton Review & Applerouth Tutoring Services
Daryl WilliamsDaryl Williams
Server at Evelyn Steakhouse Reach HospitalityServer at Evelyn Steakhouse Reach Hospitality
Taylor HullTaylor Hull
Patient AR Supervisor at OneOncologyPatient AR Supervisor at OneOncology