Hany Hernandez
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Resourceful Restoration Crew Chief achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Overview
3
3
years of professional experience
Work History
Packing Supervisor
Servpro Of Lake Arlington
02.2022 - Current
- Arranged items at destination according to customer requests and instructions.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [50] lbs.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Communicated with customers courteously and professionally to drive satisfaction.
- Followed safety protocols to prevent accidents and injuries.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Inspected items for damage and reported issues to supervisor for resolution.
- Followed verbal and written instructions to properly move and ship products.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Crew Leader
Servpro Of Lake Arlington
02.2022 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Demolition Technician
Supreme Labor
01.2021 - 01.2022
- Used sledgehammers, drills and hydraulic tools for detail work prior to full demolition.
- Operated jackhammer, cutting saws and other power tools for demolition work.
- Loaded debris, rubble and hazardous material into correct collection containers.
- Identified ideal strategies for demolishing buildings and removing debris from structures based on work orders.
- Inspected damaged properties and contents to prepare job action plan.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment .
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Worked safely in disaster environment by adhering to company and quality procedures.
Education
Bachelor of Science - Accounting And Business Management
Republica De Argelia
Havana Cuba08.2010
Skills
- Product Packaging
- Product Labeling
- Item Tracking
- Quality Control
- Fire Assignments
- Manual Hand Tools Operations
- Water Damage Assignments
- Innovative Restoration Methods
- Accurate Estimates
- Estimate Preparation
- Project Planning
- Proposal Development
- Document Analysis
- Cost Estimation
Languages
Spanish
Native or Bilingual
Timeline
Packing Supervisor
Servpro Of Lake Arlington
02.2022 - Current
Crew Leader
Servpro Of Lake Arlington
02.2022 - Current
Demolition Technician
Supreme Labor
01.2021 - 01.2022
Bachelor of Science - Accounting And Business Management
Republica De Argelia
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