Summary
Overview
Work History
Education
Skills
Timeline
Generic

HANZ GLOETZNER

Miami Lakes,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

9
9
years of professional experience

Work History

Company Owner

Glo Grown Organics
03.2022 - Current
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Resolved customer service issues with timely and professional resolutions.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Built loyal account base and long-term business relationships with accounts.
  • Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Forecasted and managed budgets to boost cost-effectiveness and profitability.
  • Supported company goals through careful reinvestment of profits.
  • Created systems and procedures to streamline business processes and optimize resources.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Store Manager

Publix
10.2018 - 03.2022
  • Provided prestigious customer service to create lasting clientele rapport
  • Enforced sanitation standards and policy violations through various avenues
  • Maintained inventory, ordered product, merchandised product, scheduled employees, handled customer relations, and managed community relations
  • Assisted customers in finding products, providing exemplary customer service
  • Acknowledged customers, identi ed their needs, located merchandise, and maintained a safe shopping environment, providing excellent customer service
  • Received and unloaded incoming shipments, priced products, ensured product quality, protection, and rotation in cases and cooler
  • Managed sales of consumer electronics, providing customer service, inventory management, and supervising up to 100 Sales Associates
  • Regularly opened and closed the store, in preparation for the position of store manager
  • Served as department head at 4 different Publix locations, increasing sales and reducing shrink in the meat department.

Meat Manager

Publix
10.2016 - 10.2018
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
  • Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
  • Trained new employees on handling, safety and stocking procedures.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Conducted regular inventories of stock and documented losses using different software programs.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Assistant Manager

Publix
07.2015 - 10.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Meat Cutter

Publix
03.2014 - 07.2015
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Prepared poultry by cleaning, cutting and discarding inedible parts.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Identified cuts of meat, grading and pricing accordingly.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.

Education

High School Diploma -

Mater Academy Charter High School
Hialeah Gardens, FL
2013

Skills

  • Sales Floor
  • Product Quality
  • Hand Tools
  • Product Knowledge
  • Customer Service
  • Sanitation Standards
  • Store Management
  • Customer Relations
  • Safety Standards
  • Food Preparation
  • Customer Orders
  • Inventory Control
  • Display Cases
  • Product Rotation
  • Food Safety
  • Customer Complaints
  • Food Products Payroll

Timeline

Company Owner

Glo Grown Organics
03.2022 - Current

Store Manager

Publix
10.2018 - 03.2022

Meat Manager

Publix
10.2016 - 10.2018

Assistant Manager

Publix
07.2015 - 10.2016

Meat Cutter

Publix
03.2014 - 07.2015

High School Diploma -

Mater Academy Charter High School

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HANZ GLOETZNER