Hanzen Enriquez - Store Crew Member

Summary

Dynamic professional with a strong background in retail operations. Skilled in technical drawing and safety procedures, leveraging effective teamwork to ensure smooth service delivery and promptly resolve customer complaints.

Overview

1

Certification

1

year of professional experience

Work History

Store Crew Member

Jollibee

11.2022 - 11.2023

Maintained clean and organized checkout areas for a positive shopping experience.
Processed customer transactions efficiently and accurately using point-of-sale systems.
Handled cash, credit, and debit transactions securely with attention to detail.
Operated cash register or POS system to receive payment by cash, check and credit card.
Greeted customers and answered any questions they had about the store's products and services.
Performed other duties as assigned by management.
Collaborated with team members to ensure smooth operations during peak hours.
Restocked merchandise on shelves to maintain availability for customers.
Resolved customer complaints promptly while maintaining a friendly demeanor.
Adhered to company policies regarding safety and sanitation standards at all times.
Prepared and served food items in accordance with health and safety standards.
Maintained cleanliness of kitchen and dining areas throughout shifts.
Assisted customers with menu selections and special dietary needs.
Operated kitchen equipment, including ovens, grills, and dishwashers.
Collaborated with team members to ensure efficient service delivery.
Communicated effectively with staff to coordinate meal preparation times.
Performed opening and closing duties such as setting up workstations with necessary supplies.
Maintained professional demeanor during interactions with customers and co-workers.
Acquired new skills to support team and further accommodate customer needs.

Education

Bachelor of Science - Aerospace Engineering

University of Central Florida

Orlando, FL

05-2028

Skills

3D Design
Safety procedures
Technical drawing
Problem solving

Team collaboration
Time management
Customer service