Hao Dang

Mountain View,CA

Summary

Incident response and cloud operations leader managing 24/7 infrastructure coverage. Mentors Tier 1 responders while driving structured incident management processes across diverse environments to meet SLA targets. Proven track record in coordinating major incidents and delivering effective communications to stakeholders.

Overview

Certification

years of professional experience

Work History

AMER Cloud Operations Center Team Lead / Incident Response Analyst

ByteDance

01.2026 - Current

Lead AMER Cloud Operations Center coverage for 24/7 infrastructure incident response, managing alert intake, triage, escalation, and stakeholder communications across data center, cloud, network, facility, power, cooling, and edge environments.
Coordinated major incidents across DCO, DCT, Network Engineering, PSE, GOC, Fleet, SRE, and cloud provider teams, facilitating structured incident bridges, dedicated communication groups, and timely leadership updates.
Drove incident lifecycle management through Jira and internal tools, ensuring same-day incident reporting, adherence to 48-hour postmortem review targets, and effective corrective-action tracking.
Mentored Tier 1 incident responders on incident investigation, containment, escalation, Jira documentation, post-incident procedures, and response quality standards across AMER operations, enhancing response capabilities.
Investigate incidents including TOR connectivity loss, rPDU power events, server/host alarms, OCI network alerts, DNS/TLB issues, facility stability events, and cloud-provider escalations.
Operate against SLA-driven workflows including ≤3-minute alarm acknowledgement, ≤10-minute validation, ≤15-minute resolver escalation, ≤20-minute ticket creation, and ≤60-minute first-response targets.

Network Engineer

Cisco

05.2025 - 01.2026

Configured and validated Cisco routers and switches in lab environments to ensure network test topologies met operational readiness standards.
Worked with Layer 2 and Layer 3 protocols including VLANs, RSTP/STP, EIGRP, BGP, DHCP, DNS, SNMP, and SSH.
Installed and configured Ubuntu Server systems in lab environments, setting up users, network interfaces, and essential services for effective operation.
Troubleshot Linux-based network lab servers through log analysis, service restarts, access validation, and performance tuning to maintain system reliability.

Field Technician I

Sphaera

07.2020 - 07.2024

Racked, stacked, cabled, and supported servers, switches, and storage devices in client data centers to ensure compliance with physical layout, cabling, and power standards.
Managed inventory and hardware movement for network and server equipment to maintain accurate tracking of incoming and outgoing assets.

Education

BA - Management Information Systems

San Jose State University

San Jose

06-2024

Skills

Incident Management
Incident response coordination
SLA management
Cloud infrastructure

Network engineering
Network troubleshooting
Data analysis
Team leadership