Summary
Overview
Work History
Education
Skills
Languages
Websites
Certification
Timeline
Generic

Hao Le

San Jose,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Google Nest Hardware Support Technician

Astreya
Mountain View, HICA
07.2021 - Current
  • Maintained high level of inventory management of 10,000+ prototypes and existing devices.
  • Performed weekly cycle count and provided accurate report to team lead/managers
  • Resolved customer support domestic tickets as well as international tickets (Commercial invoice
  • Provided outstanding service to customers with device pickups, swaps, returns, and through special request.
  • Used Salesforce (CRM) efficiently to keep track of inventory assets from users and for transferring/receiving.
  • Providing procurement, inventory management, asset management, distribution and logistics services for electronic consumers with pre-market products across the globe.
  • Ensuring the products are getting shipped in the right time manner.
  • Working with cutting-edge technologies and pre-market consumer electronics.
  • Following procedures of routine work on a daily basis with detailed instructions.
  • Handling hardware reworks such as removing write-protect screws or factory reset hardware.
  • Assisting with hardware flashing and firmware flashing.

Cashier/Barista

T Rock Inc (Happy Lemon)
Cupertino, CA
08.2018 - 03.2020
  • Received and accurately processed customer payments.
  • Memorized official and off-menu coffee and tea preparations.
  • Input orders into point of sale system and handled customer payments.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Completed day-to-day duties accurately and efficiently.

Office Administrative Assistant

De Anza College
CUpertino, CA
07.2015 - 08.2018
  • Composed correspondence, reports and meeting notes.
  • Sorted mail daily for distribution throughout the organization.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Assisted with scheduling meetings and appointments for the office staff.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Business Administration

San Jose State University
San Jose, CA
12-2020

Associate of Arts - Business Administration

De Anza College
Cupertino, CA
12-2018

Skills

  • Inventory Management
  • Cycle Counting
  • Computer literacy
  • Technical support
  • Customer service
  • Attention to detail
  • Microsoft Excel, Word, Powerpoint
  • Problem solving
  • Multitasking
  • Time management
  • Decision-making

Languages

Vietnamese
Native/ Bilingual
English
Full Professional

Certification

Google Cloud Fundamentals: Core Infrastructure

https://www.coursera.org/account/accomplishments/verify/R3DWS78LAH83?utm_source=email&utm_medium=certificate&utm_content=cert_image&utm_campaign=sharing_cta&utm_product=course

Timeline

Google Nest Hardware Support Technician

Astreya
07.2021 - Current

Cashier/Barista

T Rock Inc (Happy Lemon)
08.2018 - 03.2020

Office Administrative Assistant

De Anza College
07.2015 - 08.2018

Bachelor of Science - Business Administration

San Jose State University

Associate of Arts - Business Administration

De Anza College
Hao Le