Hao Yang

• Create an enriched learning environment by providing evidence-based interventions under the scope of Applied Behavior Analysis while abiding by the Code of Ethics
• Teaching skills that allow the individual to communicate and/or function more effectively
• Review behavior plans and other instructional materials developed by behavior analysts
• Communicate and engage with the client's family in a kind, supportive and helpful manner as I share progress update

Closing Admin/Front Desk:

• Answering and transferring phone calls
• Updating schedule for clients and staffs on a daily basis
• Assisting supervisors/ABT/BCBA with tasks
• Supervising closing staffs and delegating tasks

Trainer:

• Scheduling interviews
• Provide advice and guidance on learning policies, practices and process
• Provides support for the design and delivery of effective training solutions in line with BT’s learning strategy

• Assisted client with everyday activities
• Monitored client's nutritional requirements
• Performed light housework duties, such as vacuuming
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Shift Manager:

• Supervised both front of the house and back of the house employees during shift
• Assigned daily cleaning duties
• Giving breaks out before violations
• Resolving customer complaints

Food Service:

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Promoted customer satisfaction by preparing food accordingly to standard recipes with modifications based on individual customer requirements.
• Cleaned and sanitized work area throughout hours of operation and at close of business.

Cashier:

• Counted cash in register to balance register at the beginning and end of the shift.
• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
• Maintained organized and clean customer areas by completing daily recovery checklists.