Hao Hien Chau
Cypress,TX
Summary
Proven track record in enhancing operational efficiency and client satisfaction, notably at Netflix, through adept language localization and cultural understanding. Spearheaded translation workflow improvements and expanded Sephora AU's customer base, leveraging fast typing speed and exceptional client communication. Achieved significant productivity gains and professional development advancements. Background includes working in high intensity environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Can delivers high level of accuracy in English to Vietnamese translations.
Overview
7
7
years of professional experience
Work History
Subtitle Translator
Netflix
08.2020 - 01.2021
- Adapted translations to fit on-screen text limitations while preserving the meaning of the original content.
- Collaborated closely with video production teams to ensure seamless integration of translated subtitles into final edited versions.
- Continuously updated personal language skills through professional development courses, enhancing translation capabilities over time.
- Spearheaded efforts to streamline workflows, resulting in improved efficiency and productivity among team members.
Cashier
Roll'd
06.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Representative
Sephora AU
01.2016 - 12.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Staff Operations Training Specialist
Hungry Jack's Pitt Street
03.2014 - 11.2015
- Optimized training delivery methods by incorporating a blend of face-to-face instruction, e-learning modules, and hands-on activities.
- Increased employee satisfaction through the development of tailored professional development opportunities.
- Identified potential leaders among employees through keen observation throughout the training process.
- Conducted regular evaluations of ongoing programs to ensure alignment with organizational goals and regulatory requirements.
- Facilitated cross-functional communication between departments to improve overall efficiency of the organization.
Education
Commerce And Accounting
RMIT
VietnamCommerce And Accounting
Macquarie University
AustraliaSkills
- Fast Typing Speed
- Client Communication
- Document Formatting
- Cultural understanding
- Adherence to Guidelines
- Deadline Management
- Multilingual capabilities
- Language Localization
- Reading Comprehension
Movies and music
I like to watch movies and listen music in order to learn language skills
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Subtitle Translator
Netflix
08.2020 - 01.2021
Cashier
Roll'd
06.2017 - 12.2018
Sales Representative
Sephora AU
01.2016 - 12.2016
Staff Operations Training Specialist
Hungry Jack's Pitt Street
03.2014 - 11.2015
Commerce And Accounting
RMIT
Commerce And Accounting
Macquarie University
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