HAO HSIANG LAI

Deploy customer network services, IDC, IDF

• Successfully deployed and implemented complete network services across multiple sites, including Industrial Data Centers (IDC) and Intermediate Distribution Facilities (IDF).
• Built a data center from the ground up to full completion, supporting several hundred servers necessary for smooth factory operations.
• Implemented a robust network infrastructure to ensure hundreds of servers operated seamlessly and supported production activities without interruption.

Discuss and troubleshoot customer-related network issues

• Provided on-call and proactive network troubleshooting support, resolving complex network issues in high-pressure environments, minimizing downtime.
• Designed and deployed networking solutions for office environments, supporting the network usage of all TSMC Arizona employees.
• Created a stable and secure internal network infrastructure to ensure the safety and efficiency of office networks.

Responsible for processing equipment room equipment racking, deployment, etc.

• Managed end-to-end setup of equipment rooms, including racking, wiring, and the deployment of all necessary network hardware, ensuring stable operations.
• Deployed and configured hundreds of switches and routers, maintaining a secure and reliable network environment required for factory production equipment.

Design, deploy, and maintain customer network services, including IDC, hybrid cloud, and scrubbing centers

• Led the end-to-end design and deployment of network services tailored to client needs, integrating on-premise IDC with hybrid cloud solutions and implementing scrubbing centers for enhanced security. Successfully managed network environments for dozens of clients, delivering tailored solutions that met diverse network requirements.

Design the company’s backbone network and integrate local network resources

• Architected the backbone network infrastructure for a Tier-2 telecom, leveraging MPLS technology to connect multiple data centers and integrate local network resources for seamless connectivity. Engineered a high-performance backbone network, connecting dozens of client data centers to ensure redundancy and high availability.

Responsible for equipment room management, including racking, deployment, and wiring of network devices

• Managed the complete setup of network equipment rooms, overseeing the racking, wiring, and deployment of critical infrastructure to ensure efficient data center operations. Deployed and configured hundreds of switches, routers, and firewalls to maintain a stable and secure environment for production equipment.

On-call support for network issues

• Provided 24/7 on-call support, proactively addressing network issues to ensure the continuous and optimal performance of client networks.

Analysis, design, testing, and maintenance of corporate enterprise network systems, including LAN, WAN, Internet, Intranet, and other data communication systems.

• Led comprehensive analysis and design of various network systems to ensure reliable and secure data communications across the corporate infrastructure, including local (LAN) and wide area networks (WAN), Internet, and Intranet systems.

Management of office networks supporting hundreds of users

• Effectively managed and optimized network environments for large office spaces, ensuring seamless connectivity and reliable network performance for hundreds of users.

Integration of multiple office networks into a single backbone network

• Connected and integrated dozens of different office networks into a robust backbone network infrastructure, streamlining network operations and enhancing collaboration across all branches.

Integration and management of over a hundred multi-vendor network devices

• Successfully integrated and managed a diverse range of network devices from various vendors, ensuring full compatibility and maximizing network efficiency across the corporate environment.

• Build and maintain the internal information system framework of the department.

• Maintenance of information systems, servers, network systems, emails, databases, etc., and assist in solving technical problems related to product use.