Haoran Zou
Rockville,MD
Summary
A bilingual fresh graduate with a master's degree in professional studies and a bachelor's degree in psychology. Proficient in office software, detail-oriented, highly adaptable, willing to learn anything new.
Overview
8
8
years of professional experience
Work History
Teaching Assistant Volunteer
American Chinese School
Rockville , MD
02.2016 - 06.2018
- Maintained up-to-date knowledge of educational trends, best practices, and research findings.
- Collaborated with school staff members on various projects related to curriculum enhancement.
- Engaged students in activities to promote critical thinking skills.
- Managed student portfolios containing their work samples from each course.
- Provided support to students who needed extra help in understanding the subject matter.
- Prepared presentations for class lectures using appropriate audio-visual aids.
- Helped maintain accurate records of student progress throughout the semester.
- Organized and maintained a clean, safe learning environment.
- Collated and arranged materials cabinet to make subject matter easy to locate.
- Scheduled teaching observations to receive supervisor feedback about teaching performance.
Odd Job Waiter
Bob's Shanghai 66
Rockville , MD
08.2017 - 04.2018
- Delivered accurate checks at the end of each meal period.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Followed all safety and sanitation regulations when handling food or drinks.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Checked with customers to ensure that they were enjoying their meals.
- Stocked shelves with supplies such as utensils, cups, glasses.
Takeaway Packer
Jumbo Jumbo Cafe
Rockville , MD
06.2018 - 09.2018
- Wrapped items securely using appropriate packing materials.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Calculated dimensions of packages prior to shipment.
- Assembled cardboard boxes according to customer specifications.
- Packed products in accordance with specified instructions.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Responded promptly to customer complaints about packaging issues.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
Restaurant Waiter ， 4 Months Per Year
Super Bowl noodle house
Rockville , MD
06.2018 - 09.2023
- Assisted guests with making food and beverage selections.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, provided menus and answered questions about menu items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Master of Arts - Professional Studies
Towson University
Baltimore, MD07-2024
Bachelor of Arts - Psychology
Frostburg State University
Frostburg, MD06-2022
Skills
- Word
- Excel
- PowerPoint
- Item promotion
- Price memorization
- Salesmanship
- Positive and professional
- POS operation
- Cash Handling
- Guest Relations Management
- Order Management
- Psychology
- Education
- Chinese
- Business Writing
Accomplishments
Inductee, National Society of Leadership and Success, 2020-2022
Dean’s List, Frostburg State University, Fall 2019 to Summer 2022
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Affiliations
Participated in badminton club during college
Make Lego or any other puzzle models
Timeline
Takeaway Packer
Jumbo Jumbo Cafe
06.2018 - 09.2018
Restaurant Waiter ， 4 Months Per Year
Super Bowl noodle house
06.2018 - 09.2023
Odd Job Waiter
Bob's Shanghai 66
08.2017 - 04.2018
Teaching Assistant Volunteer
American Chinese School
02.2016 - 06.2018
Master of Arts - Professional Studies
Towson University
Bachelor of Arts - Psychology
Frostburg State University
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