Haoua Cisse
St Cloud
Summary
Detail-oriented healthcare professional with experience in patient documentation, scheduling workflows, and high-volume operational support in clinical settings. Demonstrates strong attention to detail, data accuracy, and compliance with healthcare standards. Skilled in managing work queues and collaborating across teams to support efficient processes. Eager to expand knowledge in insurance and revenue cycle operations.
Overview
8
8
years of professional experience
Work History
Health Information Associate
Rayus Radiology
04.2024 - Current
- Manage high-volume work queues and complete assigned tasks accurately and on time
- Review patient documentation for accuracy, completeness, and compliance with HIPAA standards
- Communicate with patients and internal teams to clarify information and resolve issues
- Collaborate with clinical, scheduling, and administrative teams to support workflow efficiency
- Maintain accurate documentation within EMR systems
- Meet productivity, quality, and turnaround time metrics
- Identify and escalate workflow issues impacting operational efficiency
Administrative Assistant
Lindgren Early Learning Center
01.2020 - 05.2023
- Handled high volumes of inbound calls and provided professional customer service
- Maintained accurate and confidential records
- Supported scheduling and administrative workflows
- Communicated effectively with diverse populations
Healthcare Management Intern
Luxembourg Mother-Child Hospital
05.2022 - 08.2022
- Supported patient intake and insurance authorization processes
- Verified required documentation prior to services to ensure compliance with payer requirements
- Coordinated with clinical teams to ensure complete and accurate patient records
- Communicated with patients regarding required documentation and next steps
Health Services Management Intern
Golden Life American Hospital
05.2021 - 08.2021
- Assisted with patient registration, scheduling, and insurance-related documentation workflows
- Collaborated with teams to resolve documentation gaps
- Conducted research on healthcare policies and payer requirements
Medical Scribe
CentraCare
Saint Cloud, MN
05.2018 - 12.2019
- Documented patient encounters in the EHR to support clinical accuracy
- Retrieved labs, imaging, and medical histories
- Maintained strict HIPAA compliance
Education
Bachelor of Science - Life Sciences
St Cloud State University
Saint Cloud, MNMaster of Public Administration
St Cloud State University
Saint Cloud, MNSkills
- Work Queue Management
- EMR / EHR Documentation
- Data Accuracy and Quality Assurance
- Insurance Authorization Support
- Patient and Provider Communication
- Cross-Functional Collaboration
- HIPAA and PHI Compliance
- Time Management and Prioritization
- Problem Solving
- Microsoft Office (Excel, Outlook, Word)
Timeline
Health Information Associate
Rayus Radiology
04.2024 - Current
Healthcare Management Intern
Luxembourg Mother-Child Hospital
05.2022 - 08.2022
Health Services Management Intern
Golden Life American Hospital
05.2021 - 08.2021
Administrative Assistant
Lindgren Early Learning Center
01.2020 - 05.2023
Medical Scribe
CentraCare
05.2018 - 12.2019
Bachelor of Science - Life Sciences
St Cloud State University
Master of Public Administration
St Cloud State University