Happiness Nkwah
Indianapolis,IN
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
8
8
years of professional experience
Work History
CNA/QMA
Trilogy Health Services
Indianapolis, IN
05.2023 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Administered medications and educated patients and families on correct at-home administration.
Associate
Amazon
Lynn, IN
03.2020 - 05.2023
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
Direct Support Professional
JOS HEALTHCARE STAFFING
Lynn, MA
11.2019 - 09.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
Receptionist Administrator
FEDERAL MEDICAL TEACHING HOSPITAL UYO,AK, NIGERIA
UYO, AKWA IBOM STATE NIGERIA
01.2016 - 07.2019
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Responded promptly to emails from customers and other departments within the organization.
- Coordinated meetings between internal departments and external partners and clients.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Education
Bachelor of Science - BSN
Western Governors University
Salt Lake City, UT10-2025
QMA - QUALIFY MEDICATION AIDE
DAYSPRING CAREER INSTUTUE
LAFAYETTE RD IN03-2024
BLS -
BAYSIDE CPR AND AED TRAINING CENTER
Annapolis, MD10-2023
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN04-2023
CNA - CNA
SPECTRUN HEALTHCARE TRAINING CENTER
Lynn, MA04-2020
Bachelor of Arts - COMMUNICATION ARTS
AKWA IBOM STATE POLYTECHNIC
IKOT OSURUA, IKOT EKPENE, AK, NIGERIA09-2013
High School Diploma -
LOTT CAREY BAPTIST SCONDARY COMMERCIAL SCHOOL
IKOT EFRE ITA, AK, NIGERIA06-2006
Skills
- Compassionate Communication
- Complex Problem-Solving
- Patient Care
- Feeding Assistance
- Toileting assistance
- Maintaining confidentiality
- Vital signs monitoring
- Compassion and Empathy
- Patient-focused care
- Patient Lifting
- Direct Patient Care
Timeline
CNA/QMA
Trilogy Health Services
05.2023 - Current
Associate
Amazon
03.2020 - 05.2023
Direct Support Professional
JOS HEALTHCARE STAFFING
11.2019 - 09.2021
Receptionist Administrator
FEDERAL MEDICAL TEACHING HOSPITAL UYO,AK, NIGERIA
01.2016 - 07.2019
Bachelor of Science - BSN
Western Governors University
QMA - QUALIFY MEDICATION AIDE
DAYSPRING CAREER INSTUTUE
BLS -
BAYSIDE CPR AND AED TRAINING CENTER
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
CNA - CNA
SPECTRUN HEALTHCARE TRAINING CENTER
Bachelor of Arts - COMMUNICATION ARTS
AKWA IBOM STATE POLYTECHNIC
High School Diploma -
LOTT CAREY BAPTIST SCONDARY COMMERCIAL SCHOOL
Similar Profiles
Shanna BarnsShanna Barns
Executive Director at Trilogy Health ServicesExecutive Director at Trilogy Health Services
Nana S. Ampem, APRN, PMHNP-BCNana S. Ampem, APRN, PMHNP-BC
Registered Nurse, skilled care, memory care and assisted living units at Trilogy Health ServicesRegistered Nurse, skilled care, memory care and assisted living units at Trilogy Health Services
Jordane NelsonJordane Nelson
Certified Nursing Assistant at Trilogy Health ServicesCertified Nursing Assistant at Trilogy Health Services
Keena HoseyKeena Hosey
Billing Follow Up Specialist at Trilogy Health Services RCSBilling Follow Up Specialist at Trilogy Health Services RCS
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines