Happiness Okemmiri
Lugbe,Abuja
Summary
I am a reliable and upbeat Sales Representative with a proven track record of success. I am skilled at using consultative techniques to promote customer loyalty, satisfaction, and purchases. I am also knowledgeable about product merchandising, payment processing, and cleaning. In addition, I am a dedicated and dependable relationship builder with excellent organizational strengths and a superior work ethic. Reliable and upbeat Sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Associate
Things Remembered
02.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about sizing, accessories, and merchandise care.
Operations Secretary
FAAN Cooperative Computer Centre
04.2021 - 02.2023
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Recorded new hires, transfers, terminations, changes in job classifications merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Sales Associate
Jumia
02.2020 - 01.2021
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- 2+ year/s customer service experience required
- Strong communication and active listening skills, to engage with customers and build strong relationships
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Sociology
Ecotes Benin Republic
Cotonou Benin01-2022
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Problem-solving skills
- Product promotions
- Store opening and closing
- Lead database management
- Negotiation tactics
- Superb time management
Timeline
Sales Associate
Things Remembered
02.2023 - Current
Operations Secretary
FAAN Cooperative Computer Centre
04.2021 - 02.2023
Sales Associate
Jumia
02.2020 - 01.2021
Bachelor of Science - Sociology
Ecotes Benin Republic
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