Happye Dyer
Baton Rouge,LA
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
12
12
years of professional experience
Work History
Director of Reentry Services
Care Guide Services
08.2013 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Insurance Specialist
Care Guide Services
08.2013 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly..
- Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
- Played an active role in community events as a representative for the company which increased brand awareness.
- Utilized CRM software to manage client relationships.
- Maintained high standards of customer service by building relationships with clients.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
Education
Bachelor of Arts -
THE UNIVERSITY of NEW ORLEANS
Miami Dade College
Life And Health Certification - Life And Health Insurance
Bob Brooks
Baton Rouge, LA07-2013
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Client relations
- Conflict resolution
- Decision-making
- Project coordination
- Legal and regulatory compliance
- Strategies and goals
- Analytical thinking
- Problem-solving
- Time management
- Multitasking
Company
pridelife LLC
Languages
Spanish
Professional Working
Timeline
Director of Reentry Services
Care Guide Services
08.2013 - Current
Insurance Specialist
Care Guide Services
08.2013 - Current
Miami Dade College
Bachelor of Arts -
THE UNIVERSITY of NEW ORLEANS
Life And Health Certification - Life And Health Insurance
Bob Brooks
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