Summary
Overview
Work History
Education
Skills
Timeline
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Tenagne Hodge

New York,NY

Summary

Well-qualified Beauty Professional familiar with skills and abilities needed to succeed in Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative and talented for creating unique looks that inspire customer confidence.

Overview

16
16
years of professional experience

Work History

Beauty Brand Ambassador

Dyson/Nordstorm
01.2023 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Monitored customer preferences to determine focus of sales efforts.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Maintained accurate records of promotional events and customer interactions.
  • Developed creative displays and signage to draw customers to products.
  • Demonstrated products to over 100 customers to illustrate features, advantages and benefits.
  • Contributed to over $300,000 in sales.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Increased sales by effectively communicating product benefits.
  • Educated customers on product features and answered questions regarding product use.
  • Assisted customers with product selection based on individual needs and preferences.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Placed new and existing brand products in competitive retail locations.
  • Planned future sampling opportunities and special events.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Esthetician

Glowbar, Inc
04.2022 - 01.2023
  • Ensure each client receives extraordinary skincare treatment for their individual needs and goals, including but not limited to extractions, dermaplaning, LED therapy, high frequency, etc
  • Provide friendly, compassionate environment, deep product/protocol knowledge and honest advice
  • Educate clients on both protocol being administered as well as their own unique skincare concerns and questions by modeling innovative philosophy
  • Provide clients with at-home routine suggestions
  • Contribute to online forum, reiterating tips and routine suggestions and offering to answer any skincare questions from clients
  • Sterilized equipment for patient treatments.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Resolved customer complaints and facilitated conflict resolutions.

Hairstylist/Cosmetologist

Drybar
02.2020 - 08.2022
  • Give clients advice on how to maintain a hairstyle or look
  • Explain the best way to maintain hair health and why it's important
  • Maintain supplies needed for hair styling
  • A understanding of the different types of hairstyles a person can request and how to achieve those looks
  • A willingness to learn about new styles and techniques
  • The ability to communicate with customers and understand a look they want, even if they don't know the technical terms for a certain style.

Esthetician

Atelier Esthetique Institute of Esthetics
08.2021 - 04.2022
  • Perform Luxurious Facials
  • Knowledge on the latest technology & Skin care products
  • Evaluate a customer's skin condition and offer recommendations for treatments
  • Recommend skincare products to customers, including lotions, facial washes and moisturizers
  • Wax or pluck unwanted hair
  • Complete facials with the intention of moisturizing and cleaning
  • Maintain beauty and skincare tools
  • Maintain a sanitize, Disinfectant and Clean work area
  • Assist co-workers in Spa Duties and or perform a service
  • Provide consultation and feedback
  • Assist client with a treatment plan.

Sales Assistant/Customer Service

Desheali Health, Desheli Health and Beauty Center
06.2015 - 02.2019
  • Attended sales meetings to obtain information about business trends and beauty industry developments.
  • Performed special anti-oxidant, acne, and microdermabrasion facial services.
  • Communicated with clients to inform and promote cosmetics and discuss pricing.
  • Conducted one-on-one client consultations to identify skincare needs and answer questions regarding product lines.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Analyzed skin condition and made appropriate product recommendations.

Uniqlo
02.2014 - 08.2016
  • Meet and exceed sales goals as a Team
  • Maintain brand and operational standards (visual, cleanliness, etc.)
  • Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases
  • Be knowledgeable of fitting room standards and assist when needed
  • Act as cashier when required by following cashier protocol
  • Process shipment and ensure all merchandise is represented on the floor in full size run
  • Assist management to identify and resolve issues in the store
  • Provide product and brand knowledge to customers
  • Follow all company policy and procedures & notify management of any infractions
  • Assist with special projects as assigned by management
  • Skills Used
  • Strong communication skills
  • Ability to calculate figures and amounts such as discounts and percentages
  • Ability to work a flexible schedule that meets the business needs, including evenings and weekends

Furniture Sales Consultant

Jennifer Convertible Inc
08.2011 - 02.2012
  • Greet clients in a retail showroom setting and demonstrate in-depth knowledge of products and servicesto customers while guiding them through the selection of furniture and decorative accessories
  • Work with clients in one of our retail design centers or through in-home consultations to create interiordesign solutions
  • Prepare and present design projects and pricing to clients
  • Utilize company technology to communicate with clients, vendors and ensure accurate ordering andpricing
  • Greet clients in a retail showroom setting and demonstrate in-depth knowledge of products and servicesto customers while guiding them through the selection of furniture and decorative accessories
  • Work with clients in one of our retail design centers or through in-home consultations to create interiordesign solutions
  • Prepare and present design projects and pricing to clients
  • Utilize company technology to communicate with clients, vendors and ensure accurate ordering andpricing
  • Assist in meeting sales plans and expectation

Aeropostale
04.2011 - 12.2011
  • Assist in meeting statistical quality selling expectations
  • Interact with customers
  • Provide customer service and communicate the brand identity
  • Assist in maintaining store standards for merchandising, cleanliness and store operations.

Sales Associate

Urban Outfitters
08.2010 - 11.2010
  • Delivered a positive, friendly experience by engaging the customer through conversation and service
  • Provided a store experience that reflected the company's mystery shop standards
  • Contributed to the overall store performance by being positive, respectful, and helpful to others
  • Assisted in the training in development of peers
  • Worked productively with team members to achieve common, collaborative goals
  • Actively participated in department and daily meetings
  • Effectively utilized positive communication skills in both written and verbal forms
  • Modeled, encouraged and demonstrated customer service and selling behaviors when on the salesfloor
  • Demonstrated proficiency in job knowledge (i.e
  • Pos systems, shipment and fitting room guidelines)
  • Executed markdown in a timely and accurate manner
  • Upheld merchandising and store cleanliness standards
  • Display a familiarity with current product and trend awareness
  • Exhibit strong Loss Prevention awareness and complied with all inventory control measures.

Furniture Sales Consultant

Raymour & Flanigan
01.2008 - 12.2009
  • Utilized consultative selling skills to build customer relationships
  • Selected home furnishing pieces that best suited prospective buyer needs
  • Accountability for my own individual success within a team environment
  • Achieved and exceeded sales goals in a commission base environment
  • Created a customer base by cold calling, prospecting, and using the electronic book of business
  • Schedule appointments with new and existing customers
  • Upheld energy, enthusiasm and the ambition to flourish in fast paced sales culture
  • Maintained professional communication, interpersonal and follow-up skills
  • Maintained patience, resiliency and persistence backed by an entrepreneurial spirit
  • Executed store operations in accordance with store policies and procedures
  • Positive composer in a professional business setting with customers, peers, and management
  • Applied excellent listening skills and the ability to work independently and with a team
  • Organized store opening and closing duties as assigned
  • Perform any additional functions that were assigned at the discretion of management.

Education

AAS - Cosmetology

Empire Beauty School
New York, NY
02.2021

Associate of Arts - Fashion Advertising & Marketing

New York College of Technology
New York, NY

Esthetics - Skin Care

Atelier Esthetique Institute of Esthetics
New York, NY
04.2022

Skills

  • Cross-Cultural Communications
  • Vendor Partnerships
  • Networking Abilities
  • Staff Training
  • Public Speaking Talent
  • Company Policy Compliance
  • Relationship Management
  • Promotional Awareness
  • Prepare Displays
  • Microsoft Office
  • Launch New Products

Timeline

Beauty Brand Ambassador

Dyson/Nordstorm
01.2023 - Current

Esthetician

Glowbar, Inc
04.2022 - 01.2023

Esthetician

Atelier Esthetique Institute of Esthetics
08.2021 - 04.2022

Hairstylist/Cosmetologist

Drybar
02.2020 - 08.2022

Sales Assistant/Customer Service

Desheali Health, Desheli Health and Beauty Center
06.2015 - 02.2019

Uniqlo
02.2014 - 08.2016

Furniture Sales Consultant

Jennifer Convertible Inc
08.2011 - 02.2012

Aeropostale
04.2011 - 12.2011

Sales Associate

Urban Outfitters
08.2010 - 11.2010

Furniture Sales Consultant

Raymour & Flanigan
01.2008 - 12.2009

AAS - Cosmetology

Empire Beauty School

Associate of Arts - Fashion Advertising & Marketing

New York College of Technology

Esthetics - Skin Care

Atelier Esthetique Institute of Esthetics

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Tenagne Hodge