Harald Lawrence
Merritt Island
Summary
Experienced technician trainer skilled in equipment maintenance, technical support, and troubleshooting systems. Proven ability to conduct preventive maintenance and enhance customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Technician Trainer
DH Pace
Orlando
01.2023 - Current
- Responsible for training inexperienced technicians, as well as providing technical support.
- Troubleshooting access control, security devices, door hardware, and all brands of automatic doors.
- Responsible for maintaining all four Disney parks' sales and service.
- Responsible for aiding in health care service and customer retention.
- Lead technician for installation and service.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Address customers' concerns, and explain how or what is needed to get their doors to perform to their preferred functions.
- Collaborated with team members to troubleshoot technical issues effectively.
- Documented equipment performance and maintenance logs accurately.
Field Install and Service Technician
Boon Edam
Lillington
04.2021 - 01.2023
- Followed safety procedures to avoid injuries in the field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Service and install factory products, such as high-security revolving doors, full and mid-height turnstiles, and optical turnstiles.
Lead Service Technician
DH Pace
Orlando
09.2017 - 04.2021
- Responsible for training inexperienced technicians, as well as providing technical support.
- Troubleshooting access control, security devices, door hardware, and all brands of automatic doors.
- Responsible for aiding in health care service and customer retention.
- Lead technician for installation and service.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Address customers' concerns, and explain how or what is needed to get their doors to perform to their preferred functions.
- Collaborated with team members to troubleshoot technical issues effectively.
- Documented equipment performance and maintenance logs accurately.
Senior Service Technician
Door Control Inc
Orlando
06.2006 - 09.2017
- Responsible for training inexperienced technicians, as well as providing technical support.
- Troubleshooting access control, security devices, door hardware, and all brands of automatic doors.
- Responsible for aiding in health care service and customer retention.
- Lead technician for installation and service.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Address customers' concerns, and explain how or what is needed to get their doors to perform to their preferred functions.
- Collaborated with team members to troubleshoot technical issues effectively.
- Documented equipment performance and maintenance logs accurately.
Education
High School Diploma -
North Middlesex Regional High School
Townsend, MA05-2001
Skills
- Equipment maintenance
- Technical support
- Troubleshooting systems
- Preventive maintenance
- Installation techniques
- Customer relationship management
- AAADM Certified A15610, A15619, A15627, A15638
- Forklift certified class 1, 4, 5, and 7
- Osha 30
Timeline
Senior Technician Trainer
DH Pace
01.2023 - Current
Field Install and Service Technician
Boon Edam
04.2021 - 01.2023
Lead Service Technician
DH Pace
09.2017 - 04.2021
Senior Service Technician
Door Control Inc
06.2006 - 09.2017
High School Diploma -
North Middlesex Regional High School