Haran Mercury
Brooklyn,New York
Summary
Seeking a full-time position that offers professional challenges and allows utilization of strong interpersonal skills, effective time management abilities, and problem-solving expertise. Eager to contribute experience and knowledge to a dynamic team, driving positive results and making a meaningful impact.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Physical Therapy Aide
JAG-ONE PHYSICAL THERAPY
New York, New York
6 2021 - 06.2024
- Managed therapy room and equipment, ensuring a clean and efficient environment
- Supported patient rehabilitation by introducing manual exercise routines for those with limited mobility, contributing to a 25% improvement in therapy session outcomes
- Maintained comprehensive patient records, facilitating accurate progress tracking and enhancing treatment plans
- Collaborated with therapists to optimize patient mobility, increasing therapy efficiency by 20%
Customer Success Agent (Team Leader)
WONDER
New York, New York
09.2021 - 10.2022
- Company Overview: Remote customer service company
- Led and mentored a team of 6 customer service representatives, achieving a 95% daily quota completion rate
- Conducted training sessions for 30 staff members, ensuring 80% consistency in service delivery across the board
- Implemented a customer satisfaction survey that led to a 90% improvement in client feedback
- Streamlined customer service processes, reducing response time by 15%
- Remote customer service company
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Sales Supervisor
VINCE
New York, New York
08.2017 - 06.2021
- Promoted strong client relationships through exceptional service, contributing to a 20% increase in repeat customers
- Successfully resolved customer complaints, boosting satisfaction rates by 25%
- Exceeded daily sales targets by 15% on average, directly contributing to store profitability
- Enhanced store revenue through targeted customer engagement strategies and efficient issue resolution
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Key Holder
Icebreaker Touch lab
New York, New York
05.2016 - 10.2016
- Created engaging in-store experiences, leading to a 10% increase in sales
- Consistently exceeded personal sales targets and KPIs by 20%
- Innovated selling techniques that improved customer satisfaction and retention
- Ensured store security and operations efficiency during opening and closing hours
Sales Supervisor
Verve
New York, New York
10.2014 - 01.2015
- Managed high-end fashion procurement and coordinated with multiple designers to ensure product availability and quality
- Led staff training programs, which enhanced product knowledge and elevated customer service standards
- Streamlined repair paperwork, reducing process time by 30%
- Directed a team that increased store revenue by 40% through improved customer engagement
Education
MASTER OF PUBLIC HEALTH - Healthcare Administration
SUNY Downstate Medical
Brooklyn, NY 08.2022 - Current
Bachelor of science - Biology
CUNY MEDGAR EVERS COLLEGE
Brooklyn, NY 08.2017 - 01.2021
Skills
Patient mobility & rehabilitation
EMR software proficiency
Patient Record management
client relations management
Conflict resolution
performance Metrics tracking
Training and Development
Customer satisfaction and engagement
Customer communications
Public health knowledge
Public Health Management
Public Health Research
Certification
CITI Program Course, Scribe America LLC, 2021
Volunteer Experience
Patient Navigator, Brooklyn Free Clinic, 2024
Timeline
MASTER OF PUBLIC HEALTH - Healthcare Administration
SUNY Downstate Medical
08.2022 - Current
Customer Success Agent (Team Leader)
WONDER
09.2021 - 10.2022
Bachelor of science - Biology
CUNY MEDGAR EVERS COLLEGE
08.2017 - 01.2021
Sales Supervisor
VINCE
08.2017 - 06.2021
Key Holder
Icebreaker Touch lab
05.2016 - 10.2016
Sales Supervisor
Verve
10.2014 - 01.2015
Physical Therapy Aide
JAG-ONE PHYSICAL THERAPY
6 2021 - 06.2024
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