HARDAI RAMLOCHAN
Queens,NY
Summary
Experienced Patient Access Service Representative with over 7 years in healthcare administration, specializing in patient intake and insurance verification. Skilled in using Allscripts EEHR, Sunrise, and Healthpay24 software to maintain compliance with HIPAA regulations. Strong problem-solving abilities and communication skills contribute to improved patient engagement and service delivery. Focused on delivering high-quality, efficient care in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Patient Access Service Representative
Northwell Health
12.2023 - Current
- Conducted thorough patient interviews to collect demographics and insurance information for seamless admissions.
- Verified benefit coverage and pre-certification requirements with insurance carriers to enhance billing accuracy.
- Coordinated notifications of patient arrivals and organized escorts, improving satisfaction and minimizing wait times.
- Prepared and forwarded registration forms and charts to relevant departments, streamlining access to records.
- Performed Sliding Fee Scale Assessments for uninsured patients, reducing financial barriers to care.
- Maintained compliance with hospital policies during intake processes, facilitating operational efficiency.
- Collaborated with clinical staff to ensure accurate record-keeping and timely access to critical information.
- Reduced claims denials through proactive communication with insurance providers, supporting revenue goals.
Patient Service Assistant II- Pulmonary, Critical Care & Sleep Medicine
Northwell Health
10.2020 - 11.2023
- Streamlined patient communication by preparing and mailing letters as requested by supervisors and physicians.
- Coordinated and confirmed appointments to enhance scheduling accuracy and patient satisfaction.
- Clarified payment options and billing policies to improve patient understanding of financial responsibilities.
- Organized and adjusted schedules to optimize appointment management, ensuring timely access to care.
- Facilitated seamless communication between patients and healthcare staff regarding test results and follow-up visits.
Administrative Assistant-Urology
Northwell Health
07.2017 - 10.2020
- Directed patient communications by routing calls and inquiries to appropriate personnel.
- Monitored inventory levels, placing and expediting orders for uninterrupted clinical workflows.
- Checked in new patients, verifying demographic information and entering data into electronic health record system.
- Completed coding tasks using ICD-10 codes to improve billing accuracy and accelerate reimbursements.
- Managed front desk operations, overseeing check-in/check-out processes and co-pay collection.
- Ensured accurate payment application to patient accounts to enhance financial integrity.
Secretary Clerical
Northwell Health
03.2017 - 07.2017
- Managed physician calendars to facilitate efficient appointment scheduling and patient flow.
- Coordinated appointments and procedures, confirming consultations to enhance patient satisfaction.
- Proactively monitored inventory levels for office supplies, ensuring timely orders and availability.
- Reduced processing delays by verifying billing data prior to invoice submission for accuracy.
- Utilized advanced software tools to improve data entry efficiency and minimize errors.
- Ensured smooth operations in reception area by effectively managing patient check-ins.
- Maintained organization during high-traffic periods while handling payments for services.
- Supported optimized physician availability through careful appointment coordination.
Education
High School Diploma -
Richmond Hill High School
Queens, New York06.2013
Skills
- Insurance claims processing
- Compliance with HIPAA regulations
- Patient registration and demographic collection
- ICD/CPT coding expertise
- Accurate data entry
- Scheduling appointments efficiently
- Billing and payment management
- Proficient in Microsoft Office Suite
- Inventory and supply oversight
- Preparation of medical documentation
- Verification of health insurance eligibility
- Management of electronic health records
Timeline
Patient Access Service Representative
Northwell Health
12.2023 - Current
Patient Service Assistant II- Pulmonary, Critical Care & Sleep Medicine
Northwell Health
10.2020 - 11.2023
Administrative Assistant-Urology
Northwell Health
07.2017 - 10.2020
Secretary Clerical
Northwell Health
03.2017 - 07.2017
High School Diploma -
Richmond Hill High School