Hardeep Kaur
Kent,USA
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
MultiCare Health
Covington, WA
08.2024 - Current
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up to date.
- Monitored patient flow to optimize scheduling and minimize wait times for procedures or consultations.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
- Provided administrative support to nursing staff as needed.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Participated in quality assurance activities to improve patient care and comply with healthcare regulations.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Greeted visitors and directed them to the proper area of the office.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Medical Assistant
Dermatology
Bellevue, US
08.2020 - 08.2024
- Assisted back-office patient processes to reduce office wait times.
- Incorporated outside records into charts and EHR.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Explained treatment procedures and physicians' instructions.
- Organized patient charts before each day's clinic sessions began.
- Educated patients about medications, procedures and physician's instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Inspected equipment to ensure proper working order prior to use on patients.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Scheduled appointments for patients via phone and in person.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assist physician in minor surgical and cosmetic procedure
Medical Assistant Intern
Ob/Gyn Practice
Federal Way, US
03.2020 - 07.2020
- Roomed patients.
- Contacted medical facilities to schedule patients for admission.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Prepared charts.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Draw labs.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Monitored patient stability by checking vital signs and weight.
Education
Some College (No Degree) - Medical Assistant
Pima Medical Institute
Renton, WASkills
- Electronic health records
- Patient care
- Medication administration
- Vital signs measurement
- Lab specimen collection
- Appointment scheduling
- Insurance verification
- Patient education
- Data confidentiality
- Team collaboration
- Customer service
- Time management
- Problem solving
- Clinical documentation
- Equipment maintenance
- Anatomy and physiology
- Wound care
- Multi-tasking
- Tray organization
- Surgical assistance
- Inventory and supply management
- Clear communication
- Relationship building
- Sterilize instruments
- Records management
- Prescription refills
- Appointment reminders
- Maintaining confidentiality
Certification
- AED Certification
- CPR Certification
- Certified Medical Assistant
- BLS Certification
Languages
Hindi
Full Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Health Unit Coordinator
MultiCare Health
08.2024 - Current
Medical Assistant
Dermatology
08.2020 - 08.2024
Medical Assistant Intern
Ob/Gyn Practice
03.2020 - 07.2020
Some College (No Degree) - Medical Assistant
Pima Medical Institute
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