Hardik Gosain
San Diego,CA
Summary
Results-driven professional in delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Acknowledged for reliability, integrity, and quick-learning ability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Analyst
States Hospitality
San Diego
09.2024 - Current
- Monitoring and analyzing revenue and expenses ensures financial health and alignment with company budgets.
- Managing vendor relationships, reviewing and processing invoices, and ensuring timely payments through various channels.
- Processing payroll for employees, ensuring accurate wages, bonuses, and deductions calculation.
- Utilizing QuickBooks to input financial transactions, generate reports, and maintain the general ledger.
- Ensuring accuracy of financial records by reconciling bank accounts, credit cards, and other financial accounts.
Operations Manager/ Accounting Clerk
Ramada by Wyndham San Diego Airport
San Diego
03.2023 - Current
- Balancing revenue and settling accounts nightly, maintaining all necessary reports, and updating the system for the next day of operations
- Performing Bookkeeping entries, such as managing QuickBooks entries, reconciling bank statements, and preparing P&L accounts
- Monitoring housekeeping and the front office department to improve guest service and foster cross-departmental communication
- Manage Inventory levels for supplies and control expenses related to inventory
- Handling guest inquiries and resolving complaints.
Guest Service Specialist/ Night Auditor
Sandestin Golf and Beach Resort
Destin, FL
03.2021 - 04.2022
- Completed night audit for guest ledgers to the close bank and cash registers, reconciling issues quickly and marking discrepancies
- Assisted guests with check-ins, account inquiries, and any additional services needed
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Trained new members of the guest service team with the procedures of the front office operations.
Trainee Air Fair Specialist
Mystify (Internship)
10.2019 - 03.2020
- Selected for training with the best airline consolidator in the world in the operations department
- Learned using of top three major airline networks, Galileo, Sabre, and Amadeus
- Assisted travel agents worldwide with flight bookings, reissuing, fares distribution, and special requests for passengers through the global distribution system.
Education
Master's in Business Administration - Finance
California Miramar University
true02-2025
Bachelors of Science: Airlines, Tourism and Hospitality -
Lovely Professional University
Punjab, India08-2020
Certification
- California- Notary Public
- Commission: 2495215
- Commission Expire: July 21, 2028
Timeline
Financial Analyst
States Hospitality
09.2024 - Current
Operations Manager/ Accounting Clerk
Ramada by Wyndham San Diego Airport
03.2023 - Current
Guest Service Specialist/ Night Auditor
Sandestin Golf and Beach Resort
03.2021 - 04.2022
Trainee Air Fair Specialist
Mystify (Internship)
10.2019 - 03.2020
Master's in Business Administration - Finance
California Miramar University
Bachelors of Science: Airlines, Tourism and Hospitality -
Lovely Professional University
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