Summary
Work History
Overview
Education
Skills
Affiliations
Additional Information
Timeline
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Cullen Hardin

Olney,Maryland

Summary

As a graduate from the Industrial and Organizational Master's program from University of Maryland Baltimore County, I am looking to further my career and utilize my knowledge of human capital. I am seeking to secure a position with a company that encourages problem solving and values hard work and ethics. I am an exceptional leader and talented researcher. Technically-savvy with outstanding relationship building, interpersonal skills, training and organizing skills, and excellent presentational skills.

Work History

Ambassador

Capital One
01.2023 - 11.2023
  • Assist team with operational policies and procedures to drive services, ensuring Bank policy and Federal regulations are met
  • Guide customers to their financial destination
  • Promote good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
  • Engage guests in conversation to offer hospitality, aid in service recovery, and engender trust

Customer Service/Associate

Safeway
09.2017 - Current
  • Onboard by training new team members on POS system operation and customer service strategies
  • Guide hundreds of customers with procuring purchases, locating items, etc.
  • Provide technical assistance to customers with website navigation to join reward programs to promote loyalty
  • Resolve computer issues with point of sale systems, card readers, and receipt printers to prevent customer delays
  • Answer questions about store policies and concerns to support positive customer experiences
  • Enforce and assist with implementation of covid-19 security measures
  • 30-38 hours weekly

Academic Office Assistant

UMBC - Shady Grove
09.2019 - 09.2020
  • Provided technical assistance to customers by phone, email, or in-person to desired staff members
  • Prepared, organized, maintained, and retrieved files to enhance daily operations and support customer needs
  • Facilitated office operations while scheduling appointments for students
  • Managed smooth processing of paperwork to support office productivity
  • Directed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Created and developed academic resources for undergraduate and graduate students
  • Created developed team communications and information for campus wide announcements
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Created and updated tracking spreadsheets using Excel
  • 20 hours weekly

Resident Advisor

Alabama State University
01.2015 - 05.2019
  • Collaborated with residential management with launch of new residential assistant recruiting program
  • Developed atmosphere in which students demonstrated concern and respect for the rights of others
  • Increased positive relations between residents and staff
  • Enforced policies and safety standards through building and room rounds
  • Solved grievances and complaints by collaborating with residents
  • Conducted tours, orientation, and educational sessions for residents and families
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes
  • On call more than 40 hours weekly
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents

Overview

9
9
years of professional experience

Education

Master of Professional Studies - Industrial And Organizational Psychology

University of Maryland - Baltimore County
Baltimore, MD
12.2021

Bachelor of Arts - Psychology

Alabama State University
Montgomery, AL
05.2019

Skills

  • SPSS
  • Strategic Planner (SHCP Experience)
  • RStudio
  • Microsoft Office Suite
  • Onboarding
  • Customer Relations
  • Employee Timesheet Processing
  • Project Planning
  • Balance Verification and Reconciliation
  • Product and Service Sales
  • Collaborator
  • Flexible practitioner
  • Team leader
  • Conflict resolver
  • Extremely organized
  • Self-motivated
  • Strong verbal communication

Affiliations

  • Member, National Society of Leadership and Success, 2018 to Current
  • American Psychological Association, 2018 to Current

Additional Information

US Citizen

Timeline

Ambassador

Capital One
01.2023 - 11.2023

Academic Office Assistant

UMBC - Shady Grove
09.2019 - 09.2020

Customer Service/Associate

Safeway
09.2017 - Current

Resident Advisor

Alabama State University
01.2015 - 05.2019

Master of Professional Studies - Industrial And Organizational Psychology

University of Maryland - Baltimore County

Bachelor of Arts - Psychology

Alabama State University

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Cullen Hardin