Hardy Kumeso
Minneapolis,MN
Overview
6
6
years of professional experience
Work History
Sales Development Representative Apprenticeship
Shift Group
Minneapolis, MN
03.2024 - Current
- Researching potential leads and companies to understand their needs, pain points, and how product or service can provide value to them. Utilize tools like LinkedIn, company websites, and industry reports.
- Practicing outreach strategy for the day. Determine the best channels to connect with prospects, whether it's through cold calling, emailing, social media, or a combination of these.
- Stay updated on industry trends, competitor activities, and changes in product or service offerings.
- Reaching out to prospects according to the plan. Craft personalized emails and scripts for phone calls to engage with potential leads effectively. Prepared to handle objections and answer questions about your product or service.
CONTRACTOR SALES ASSOCIATE COORDINATOR
Creative Circle
Minneapolis, MN
10.2023 - 02.2024
- Generated new business leads through cold calls and developed sales opportunities
- Managed a portfolio of sales lead accounts through salesforce and exceeding monthly sales quotas
- Maintained accurate and up-to-date customer data in Salesforce CRM
- Ensuring client satisfaction by resolving and responding to clients issues and requests
- Maintaining flexibility and take on new responsibilities to meet the organization needs
- Consistently prioritizing and organizing personal work to meet deadlines
- Demonstrating analytical, problem-solving, and sound decision-making skills
- Performing special projects as defined by manager and all other duties as assigned.
FINANCIAL ASSOCIATE COORDINATOR
Ameriprise Financial
Minneapolis, MN
01.2022 - 07.2023
- Performed targeted outbound calling to prospect opportunities
- Utilized CRM system to track customer interactions, analyze trends, and generate reports
- Met and exceeded monthly sales targets
- Used product knowledge to reach out to potential customers and educate on value propositions
- Stayed up-to-date on changes in technology and industry developments related to our solutions offerings
- Maintained accurate records in CRM of outcomes of calls, conversations and follow-up steps
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Developed strong customer relationships and loyalty through effective communication.
FINANCIAL CUSTOMER SERVICE ASSOCIATE II
Fidelity investments Financial
Denver, CO
02.2022 - 01.2023
- Engaging with customers, via inbound calls, responding to their inquiries, and providing products and service level guidance
- Processing Loans and Withdrawals within Work Investment Place Department
- Help customers with account technical difficulties
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Employed active listening techniques to understand customers' needs and provide appropriate solutions
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
CASE MANAGER
Mental Health Center of Denver
Denver, CO
02.2021 - 02.2022
- Find resources for clients and coordinate clients doctors appointments
- Help clients fill out DMV and social security benefits applications etc
- Provide customers services to incoming and outgoing calls while developing relationships with hospitals, government resources, public housing etc
- Cooperating with the medical team throughout the case management process
- Record case information, complete all necessary forms, interacted with patients to keep track of their progress, and ensure satisfaction.
REAL ESTATE AGENT INTERN
Range Commercial Real Estate
05.2019 - 08.2019
- Following up on leads, meeting, and guiding them on tours of available units
- Assist with negotiations between buyers and sellers
- Fulfill a range of marketing functions promoting the properties
- Manage a portfolio of Commercial rental properties using CMR software to keep in track of invoices and bills.
CUSTOMER SERVICE REPRESENTATIVE
TIAA Insurance Company
Denver
04.2018 - 04.2019
- Handle queries, address complaints, schedule meetings, interviews, and appointments
- Receive packages, deliveries, letters, regularly check and sort emails
- Maintain visitor's logbook and maintain a filing system of all required documents.
Education
BACHELOR OF ARTS (B.A.) IN SOCIOLOGY -
University of Colorado Boulder
12.2020
Iowa Central Community College
05.2017
Skills
- Prospecting
- Cold call
- Cold email
- Salesforce management
- CRM Software
- Customer relationship management
Languages
- French
- Bilingual
Languages
French
Native/ Bilingual
Timeline
Sales Development Representative Apprenticeship
Shift Group
03.2024 - Current
CONTRACTOR SALES ASSOCIATE COORDINATOR
Creative Circle
10.2023 - 02.2024
FINANCIAL CUSTOMER SERVICE ASSOCIATE II
Fidelity investments Financial
02.2022 - 01.2023
FINANCIAL ASSOCIATE COORDINATOR
Ameriprise Financial
01.2022 - 07.2023
CASE MANAGER
Mental Health Center of Denver
02.2021 - 02.2022
REAL ESTATE AGENT INTERN
Range Commercial Real Estate
05.2019 - 08.2019
CUSTOMER SERVICE REPRESENTATIVE
TIAA Insurance Company
04.2018 - 04.2019
BACHELOR OF ARTS (B.A.) IN SOCIOLOGY -
University of Colorado Boulder
Iowa Central Community College