Hardymichell Holguin

Leasing Specialist

Morgan Properties

03.2021 - 03.2023

Addressed tenant inquiries promptly, fostering strong relationships and promoting tenant retention.
Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
Kept meticulous records of correspondence between management and tenants.
Showed apartments to potential tenants and answered questions regarding community.
Pleasantly greeted visitors to office, asked questions and offered assistance.
Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Implemented policies and procedures that improved the overall leasing process while remaining compliant with local regulations.
Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
Regularly inspected curb appeal of facilities to keep property great shape.
Created proposals, lease offers and documents for incoming and current tenancies.
Greeted clients, showed apartments, and prepared leases.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Collected and maintained careful records of rental payments and payment dates.
Responded to requests and scheduled appointments for property showings.
Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.