Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hareg Guanche

St Louis,MO

Summary

Driven by a commitment to excellence, demonstrated through a proven track record at McDonald's Restaurant, I excel in fast-paced environments, showcasing exceptional customer service and problem-solving skills. My experience spans from enhancing team collaboration at SCC to boosting casino revenue and improving resident well-being at Windsor Estates. I bring a blend of effective communication and a friendly, positive attitude, contributing significantly to workplace success.

Overview

17
17
years of professional experience

Work History

McDonald's Customer Service

McDonald's Restaurant
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Translation Community Help

SCC
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Casino Dealer

Ameristar Casino Resort Spa
05.2007 - Current
  • Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Exchanged legal currency for gambling chips and coin money.
  • Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
  • Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
  • Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
  • Dealt cards in Type games and monitored players' behavior for signs of cheating.

Nursing Home Volunteer

Windsor Estates of Saint Charles
01.2008 - 01.2008
  • Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
  • Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
  • Participated in special events and celebrations, creating memorable experiences for both residents and their families.
  • Supported the planning and execution of recreational activities to boost resident morale and social engagement.
  • Provided support and companionship to patients in need of assistance.
  • Delivered personalized attention to each resident, respecting their unique preferences and needs while offering assistance where necessary.
  • Utilized strong interpersonal skills to establish rapport with diverse groups of residents, cultivating a welcoming atmosphere within the home.
  • Offered assistance during meal times, ensuring residents were comfortable and received appropriate nutrition based on their individual dietary needs.
  • Reported patient requests, concerns, and other observations to staff.
  • Collaborated with healthcare team members to provide a safe, nurturing environment for all residents.
  • Weighed patients and took blood pressure and vital signs to assist nursing staff.
  • Contributed to maintaining cleanliness and organization throughout the facility, ensuring a comfortable living space for residents.
  • Provided emotional support to families during difficult times, fostering trust and positive relationships between staff and residents'' loved ones.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Collected vital signs and updated records.
  • Maintained open lines of communication with healthcare professionals to report any changes in resident behavior or health concerns, ultimately contributing to their overall wellbeing.

Education

Associate Of Arts - Common Courses And Scince

Saint Charles Community College
Cottleville,MO
07.2009

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Nursing Home Volunteer

Windsor Estates of Saint Charles
01.2008 - 01.2008

Casino Dealer

Ameristar Casino Resort Spa
05.2007 - Current

McDonald's Customer Service

McDonald's Restaurant

Translation Community Help

SCC

Associate Of Arts - Common Courses And Scince

Saint Charles Community College

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Hareg Guanche