Harmony Laster
Saint Joseph,MO
Summary
Goal-oriented with expertise working at Fast paced restaurants and cafes. Offering exemplary customer service and payment handling skills. Capable of training new team members and diffusing irate customers and situations. Work well under pressure with excellent time management skills. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
AT&T CellularWorld
Kansas City, MO
09.2019 - Current
Sales Associate
AT&T CellularWorld
Kansas City, MO
08.2019 - Current
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
Server/Hostess
Uncle Bud's Catfish, Chicken & Such
Murfreesboro, TN
09.2018 - Current
- Bussed, cleaned and set tables (4-5) to provide rapid turnover and improve number of covers every.
- Managed food resources, memorized orders and wrote patron’s food orders on slips in 4-20- seat restaurant.
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction.
- Delivered orders to tables within acceptable time frames and according to requested specifications.
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business.
- Checked food trays against customer orders and added forgotten items, avoiding return trips to kitchen.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
Lead Sales Associate
T Mobileretailer
Smyrna, TN
01.2019 - 08.2024
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Supervised a team of sales associates on daily tasks and operations.
- Managed inventory levels by placing orders as needed.
Hostess/Server
Chili's Grill & Bar
Nashville, TN
11.2017 - 09.2018
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Cultivated positive guest relations by managing information and orchestrating speedy seatings.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Shift Leader
Taco Bell
La Vergne, TN
01.2015 - 07.2017
- Created efficient work schedules for each team member on basis to maintain deadlines and keep shifts properly staffed.
- Evaluated employees’ strengths and assigned tasks based upon experience and training, bolstering productivity.
- Minimized resource and time losses by addressing any employee or production issue directly and implementing timely solutions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
GPA 3.67 Honor Business - Dental Assisting
Brentwood College
Brentwood, TN2018
Skills
- General Dentistry:
Digital and Traditional Radiography, Four-Handed Dentistry, Infection Control, Cast/Impressions, Oral Surgery Procedures, Periodontics, Orthodontics, Prosthetic/Restoration, Cosmetic/Aesthetics, Vital Signs
- Eaglesoft, Dentrix
Certification
- OSHA certification: Food Handling
Accomplishments
- President's Award and Dean's List
- Excellent Attendance Award
- CPR Certified
- HIPAA Trained
- OSHA Trained
Timeline
Sales Associate
AT&T CellularWorld
09.2019 - Current
Sales Associate
AT&T CellularWorld
08.2019 - Current
Lead Sales Associate
T Mobileretailer
01.2019 - 08.2024
Server/Hostess
Uncle Bud's Catfish, Chicken & Such
09.2018 - Current
Hostess/Server
Chili's Grill & Bar
11.2017 - 09.2018
Shift Leader
Taco Bell
01.2015 - 07.2017
GPA 3.67 Honor Business - Dental Assisting
Brentwood College
- OSHA certification: Food Handling
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