HARENDRA BOHARA
DUBAI,UNITED ARAB EMIRATES
Summary
Dynamic and results-driven hospitality management professional with over 15 years of experience in food and beverage operations within high-profile hotels and restaurants. Expert in team leadership, cost management, and enhancing guest satisfaction. Proven ability to lead large teams, manage high-volume operations, and implement successful cost-saving and quality improvement initiatives. Seeking a senior management role to leverage extensive international experience and a Master’s degree in Hospitality Management from the University of West London.
Overview
15
15
years of professional experience
Work History
Outlet Manager
Independent Food Company
09.2024 - Current
- Enforce health and safety standards, providing necessary training to the team
- Achieve budget goals and monitor financial performance
- Conduct performance appraisals to ensure team members meet established standards
- Control wastage through effective ordering and adherence to par levels
- Ensure the consistent delivery of exceptional service to enhance guest loyalty and encourage repeat business
- Lead and organize weekly team meetings
- Manage and support a team of more than 50 individuals
- Manage the Profit and Loss account
- Oversee inventory control and cost management to maintain profitability and uphold service quality
- Oversee the opening of new stores while ensuring team members are properly trained and coached continuously
- Supervise and train staff, conduct regular meetings, and manage staff scheduling and payroll
Food and Beverage Manager
Basera Boutique Hotel
01.2022 - 07.2024
- Company Overview: (5 Star)
- Provide coaching and feedback to managers and staff, delegated responsibilities, and led daily briefings to ensure tasks are completed on time and within budget
- Conducting weekly meetings with Department Heads to reduce operating costs, consistently monitor product and labor costs, and ensure adherence to company policies and procedures, including safety and cash handling
- Mentoring and training the team to improve customer service quality, implemented regular Quality Assurance programs to uphold Health and Safety standards, and maintain high service quality across food, beverage, and hospitality offerings
- Organize monthly team gatherings and recognition activities to celebrate milestones and foster a strong team culture
- Enhanced guest experiences by actively monitoring service on the floor and managing social media platforms, achieving excellent reviews on Tripadvisor, Booking.com, and Google
- Optimized procurement by negotiating the best rates for supplies and equipment and managed the Micros POS System, implementing solutions to improve operational efficiency
- (5 Star)
Restaurant Manager
Shake Shack
10.2016 - 11.2021
- Company Overview: (Alshaya Group)
- Identify and delegate responsibilities to shift leaders and staff, provide ongoing coaching and feedback, conduct daily briefings to ensure objectives are met and service standards upheld
- Create a positive guest experience by maintaining high service standards, training staff on guest service principles and exceeding guest expectations
- Track and analyze sales data to understand trends and performance
- Implement strategies to boost sales and increase average check
- Manage operating costs, including food, labor, and overhead expenses
- Implement measures to minimize food waste and optimize inventory usage
- Prepare and review Profit and Loss statements to assess the financial performance of the restaurant
- Analyze discrepancies between budgeted and actual figures and take corrective actions
- Develop and manage staff schedules based on business needs and forecasts
- Ensure payroll expenses are within budget and manage labor costs effectively
- Oversee the Micros POS System, develop solutions for efficiency, and ensure team compliance with brand standards, assist the team during busy periods, and ensure uniform and brand standards are followed
- Led one of the busiest restaurants, guiding a team of 50 to consistently provide outstanding service, gather feedback, and surpass customer expectations
- Develop and implement quality assurance and safety protocols, maintaining top-tier standards in health, safety, and food handling
- (Alshaya Group)
Assistant Restaurant Manager
DoubleTree by Hilton
04.2014 - 10.2016
- Establish and maintain service standards, policies, and procedures
- Evaluate and respond to guest comments, taking necessary actions to address concerns and improve service
- Develop and nurture relationships with both regular and new guests to achieve Food and Beverage and restaurant goals
- Assign areas of responsibility to waiters, captains, and supervisors during service
- Build strong relationships with team members and ensure effective communication
- Maximize revenue through effective sales strategies, up-selling, and training
- Implement motivational techniques to increase average checks and overall sales
- Prepare weekly schedules based on occupancy forecasts to ensure appropriate staffing while adhering to the payroll budget
- Maintain appropriate inventory levels and ensure the proper condition of equipment and operating supplies
- Regularly check team members adherence to personal hygiene and grooming standards
- Ensure cleanliness and organization of operating and storage areas
- Handle daily emails, reservations, and procedures related to the restaurant
- Attend Food and Beverage meetings and other relevant meetings
- Conduct spot checks on staff knowledge of food, beverages, daily specials, and promotions, and hold regular communication meeting
Food and Beverage Supervisor
The Compleat Angler Hotel
02.2010 - 07.2012
- Company Overview: (Macdonald Hotels and Resorts)
- Supervise food and beverage outlets in a 2 AA Rosette restaurant, ensuring exceptional service delivery and guest satisfaction
- Address guest queries and complaints promptly, monitor dining experiences, and ensure timely food service by coordinating with the kitchen
- Conduct staff training, manage daily operations, and maintain high standards of hygiene and service quality
- Delegate tasks, provide training, listen to and resolve staff issues, and inspect staff grooming and adherence to sanitation standards
- Order supplies, ensure the restaurant is well-equipped, supervise cash handling, and oversee opening and closing procedures
- (Macdonald Hotels and Resorts)
Education
Master’s Degree - Hospitality Management
University of West London
01.2012
Post Graduate Diploma - Hospitality Management
University of West London
01.2011
Graduate Certificate - Hospitality Management
Thames Valley University
01.2010
Bachelor’s Degree - Hospitality Management
Nepal Academy of Tourism and Hotel Management
01.2008
Skills
- Store operations
- Food and beverage operations
- Team management
- Food safety compliance
- Inventory control and record keeping
- Staff training and development
- Performance analysis
- Budgeting and finance
- POS system
- Supply ordering and management
Accomplishments
- 2022, Promoted to Food and Beverage Manager at Basera Boutique Hotel.
- 2019, Completed 'Grow with Us Graduate' program by Alshaya for high performing employees.
- 2019, Recognized as a Hospitality Hero by Alshaya CEO.
- 2016, Appointed as Training Manager (Champion) for Shake Shack UAE & Oman.
- 2015, Earned Person In Charge Certificate (Dubai Municipality).
- 2014, Awarded Best Employee (Front of House) at Hilton.
- 2012, Runner up for the employee of the year at The Compleat Angler Hotel.
Personal Information
- Date of Birth: 12/29/86
- Nationality: Nepalese
- Marital Status: Married
Timeline
Outlet Manager
Independent Food Company
09.2024 - Current
Food and Beverage Manager
Basera Boutique Hotel
01.2022 - 07.2024
Restaurant Manager
Shake Shack
10.2016 - 11.2021
Assistant Restaurant Manager
DoubleTree by Hilton
04.2014 - 10.2016
Food and Beverage Supervisor
The Compleat Angler Hotel
02.2010 - 07.2012
Post Graduate Diploma - Hospitality Management
University of West London
Graduate Certificate - Hospitality Management
Thames Valley University
Bachelor’s Degree - Hospitality Management
Nepal Academy of Tourism and Hotel Management
Master’s Degree - Hospitality Management
University of West London
Similar Profiles
MAJED TEROMAJED TERO
Senior Executive - Content Management and Operations at Independent Food CompanySenior Executive - Content Management and Operations at Independent Food Company
Yin Thell PaingYin Thell Paing
Front Of House at Independent Food CompanyFront Of House at Independent Food Company
Cesar NantesCesar Nantes
Restaurant Shift Manager at Independent food companyRestaurant Shift Manager at Independent food company