Hargest Friday Jr.
Richmond,VA
Summary
With a proven track record at Hewlett-Packard Inc, I excelled in system deployment and customer service, enhancing client satisfaction and operational efficiency. My adaptability and project management skills led to significant improvements in deployment processes and technical support, achieving consistent revenue growth and reducing downtime through effective problem-solving and maintenance strategies.
Experienced with system deployments, hardware installations, and software configurations. Utilizes strong problem-solving skills to troubleshoot and resolve technical issues promptly. Knowledge of network configuration and effective communication with team members ensures successful project execution.
Professional technician with robust experience in deployment and implementation of IT systems. Adept at troubleshooting, hardware installation, and software configuration. Strong team collaborator committed to delivering reliable solutions and adapting to evolving project requirements. Known for technical expertise, effective communication, and unwavering focus on achieving optimal results.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service/Deployment Technician
Hewlett-Packard Inc
08.2017 - Current
- Worked closely with project managers to develop accurate timelines and resource allocation plans for successful deployments.
- Enabled smooth transitions through effective coordination with internal and external teams responsible for installing new systems or decommissioning old ones.
- Improved client satisfaction by providing exceptional customer service throughout the entire deployment lifecycle.
- Deployed and tracked assets for customer use.
- Assisted in determining equipment settings and operating instructions.
- Received assets and moved equipment within or between facilities.
- Managed inventory effectively, ensuring adequate supply of equipment for scheduled deployments.
- Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
- Maintained a proactive approach towards issue resolution through early identification, reporting, tracking, and escalation.
- Evaluated post-deployment feedback from end-users, using insights to drive continuous improvement initiatives in future projects.
- Developed detailed documentation for deployment procedures, ensuring consistent results across projects.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on emerging technologies for deployment projects.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware and handled other administrative duties.
- Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
District Manager / Mid-Atlantic Area
Hewlett-Packard Inc
07.2012 - 08.2017
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Field Service/Deployment Technical Support
Hewlett-Packard Inc
08.2007 - 07.2012
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Trained end-users on system operation, empowering them to use their technology effectively without requiring constant support intervention.
- Improved first-time fix rates through diligent diagnostics and effective repair techniques.
- Established strong relationships with clients, fostering trust in the company''s ability to provide reliable technical support.
- Reduced downtime at client sites by performing regular maintenance checks and preemptive repairs.
- Documented all service calls comprehensively so that other technicians could benefit from previous learnings when facing similar challenges in the future.
- Continuously refined personal expertise through ongoing professional development opportunities such as training courses, workshops, and webinars.
- Kept up-to-date with industry trends and emerging technologies, ensuring continued provision of cutting-edge support services.
- Assisted sales team in generating new business by providing expert knowledge during product demonstrations and presentations.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed inventory of replacement parts, minimizing delays due to lack of necessary components for repairs or installations.
- Provided remote support whenever possible, reducing travel time and costs while still delivering excellent service levels.
- Conducted detailed site surveys, facilitating accurate project estimates and smooth installations.
Education
Associate of Applied Science - Computer Technology
ECPI University
Richmond, VA08-1993
Skills
- System deployment
- Rollout coordination
- Multitasking Abilities
- Customer service expert
- Professionalism
- Time management abilities
- Adaptability
- Project Management
- Support end-users
- Resolve technical problems
- Repair hardware
- Read technical manuals
- Computer maintenance
Accomplishments
- Supervised team of 35 staff members.
- Awarded H/P Eagle Award for Service
- Managed numerous Major Accounts (supply if requested).
- Currently possess "Top Secret" Security Clearance
- HP Latex trained and PageWide certified (Non- Commerical)
Certification
Currently Trained and Certified on all Hewlett-Packard Model
- Laser
- Latex
- Edgeline
- Pagewide
Timeline
Field Service/Deployment Technician
Hewlett-Packard Inc
08.2017 - Current
District Manager / Mid-Atlantic Area
Hewlett-Packard Inc
07.2012 - 08.2017
Field Service/Deployment Technical Support
Hewlett-Packard Inc
08.2007 - 07.2012
Associate of Applied Science - Computer Technology
ECPI University
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