Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Hari Jakllari

Chicago,IL

Summary

Results-driven sales professional with a proven track record of success in various industries seeking a challenging SaaS sales position. Leveraging my communication skills, CRM expertise, and negotiation abilities to drive revenue growth, build lasting customer relationships, and contribute to the success of a dynamic SaaS company. Eager to utilize my passion for technology and problem-solving to connect with clients, identify their unique needs, and deliver innovative solutions.

Overview

12
12
years of professional experience

Work History

Account Manager

Randstad Technologies
10.2022 - Current
  • Cultivated and maintained strong client relationships, resulting in increased revenue generation and client loyalty
  • Collaborated with my team to identify account opportunities and strategize sales efforts for existing clients
  • Utilized CRM tools to manage and track account interactions, ensuring timely follow-up and personalized customer engagement
  • Initiated 120 calls and 175 emails, with 10 client visits weekly to engage with prospective customers, resulting in increased lead generation and revenue opportunities
  • Demonstrated exceptional negotiation skills to upsell solutions and achieve revenue targets
  • Provided proactive customer support, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
  • Collaborated with customers and asked questions to assess needs and budgets.

Sales Consultant

McGrath Acura Of Morton Grove
08.2019 - 09.2022
  • Initiated 35 calls and 25 emails daily to engage with prospective customers, resulting in increased lead generation
  • Skillfully managed inbound and outbound leads throughout the sales cycle, ensuring a seamless customer experience
  • Employed persuasive techniques to demonstrate product value and reassure clients during purchasing
  • Rapidly acquired and demonstrated in-depth product knowledge to address customer inquiries effectively.
  • Mentored and assisted other Sales Consultants with training and negotiation strategies, contributing to team success
  • Achieved an exceptional 50%+ close ratio through tenacious sales efforts
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Sales Associate

Nordstrom
11.2017 - 08.2019
  • Cultivated and maintained strong client relationships, fostering repeat business and customer loyalty
  • Consistently achieved and exceeded personal weekly sales goals through exemplary product knowledge and customer service.
  • Effectively communicate product features and benefits, guiding customers toward informed purchasing decisions.
  • Greeted customers and helped with product questions, selections, and purchases.

Concierge

Courtyard By Marriott
01.2014 - 01.2017
  • Provided exceptional guest service by assisting with reservations, resolving issues, and organizing activities for tourists.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Bellman

Courtyard By Marriott
01.2012 - 01.2014
  • Ensured guest satisfaction by safely transporting luggage to designated destinations.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Stored luggage for guests, retrieving baggage and items when notified.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Education

Associate of Arts - Social Sciences Education

Oakton Community College
Des Plaines, IL
05.2017

Skills

  • Consultative Sales: Identifying client pain points, understanding solutions, and delivering tailored recommendations to meet customer needs effectively
  • Product Knowledge: Demonstrating in-depth understanding of offerings, features, and benefits to present compelling value propositions to potential clients
  • CRM Proficiency: Utilizing CRM tools to manage leads, track sales activities, and nurture customer relationships for enhanced sales effectiveness
  • Digital Sales Techniques: Leveraging email campaigns, social selling, and digital prospecting to engage with prospects and generate quality leads
  • Technical Aptitude: Grasping complex technologies quickly and articulating technical concepts to non-technical stakeholders
  • Sales Pipeline Management: Strategically managing sales pipelines to prioritize leads, accelerate sales cycles, and close deals efficiently
  • Solution-Oriented Selling: Creating persuasive client presentations and proposals that align technical solutions with customer objectives and pain points
  • Customer Success Focus: Ensuring customer satisfaction and fostering long-term partnerships by providing exceptional post-sales support and service
  • Data-Driven Decision Making: Utilizing sales analytics and performance metrics to make data-backed decisions for continuous improvement
  • Team Collaboration: Collaborating with cross-functional teams to align sales strategies, share best practices, and drive collective success in the SaaS industry

Languages

Albanian
Native or Bilingual
Greek
Native or Bilingual
German
Elementary

Timeline

Account Manager

Randstad Technologies
10.2022 - Current

Sales Consultant

McGrath Acura Of Morton Grove
08.2019 - 09.2022

Sales Associate

Nordstrom
11.2017 - 08.2019

Concierge

Courtyard By Marriott
01.2014 - 01.2017

Bellman

Courtyard By Marriott
01.2012 - 01.2014

Associate of Arts - Social Sciences Education

Oakton Community College

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