Hari Chandana Roddam

Jersey City,NJ

Summary

About 2 years if experience in IT industry aligned to perform the task assigned. Proficient in diagnosing and resolving software, application, and cloud-related issues.Adept at collaborating with cross-functional teams to address complex technical challenges.

Overview

years of professional experience

Work History

SW/App/Cloud Tech Support Analyst

Accenture Pvt. Ltd.

02.2020 - 08.2022

Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Identified issues, analyzed information and provided solutions to problems.
Resolving Compliance and Non-Compliance issues.
Applied effective time management techniques to meet tight deadlines.
Worked effectively in fast-paced environments.
Provide timely and effective technical support to end-users, ensuring customer satisfaction.
Troubleshoot and resolve software, application, and cloud-related issues.
Trouble shooting & resolving access related issues.
Diagnose and troubleshoot technical issues, including software bugs, application errors, and cloud service disruptions.
Maintain detailed and accurate records of customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided.

Education

Master of Science - Data Science

Saint Peter's University

Jersey City, NJ

05.2024

Bachelor of Science - Computer Science And Engineering

Reva University

Bangalore

06.2019

Skills

SQL and Databases
Tableau

Core Java
Basics of BigData(Hadoop,Hive,HDFS and MapReduce)

Timeline