Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Harika Malledi

Summary

IT Systems Specialist II with extensive experience in the design, maintenance, and support of IT systems, including database management, mainframe/midrange systems, network infrastructure, telecommunications systems, systems administration, and security & compliance. Adept at working independently, delivering high-quality solutions, and implementing innovative technology strategies. Demonstrated ability to analyze system requirements and translate business needs into technical solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Cambridge Investment
02.2024 - Current
  • Designed, maintained, and supported IT systems across multiple specialty areas, including network infrastructure, database management, and systems administration.
  • Administered midrange/mainframe systems, ensuring optimal performance, availability, and scalability.
  • Implemented telecommunications systems, including VoIP and PBX solutions, resulting in improved communication efficiency across the organization.
  • Monitored and secured IT systems by implementing security and compliance frameworks (NIST, ISO 27001) to protect sensitive data.
  • Conducted risk assessments, identified vulnerabilities, and deployed corrective actions to ensure system integrity.
  • Automated routine tasks and enhanced systems monitoring using tools such as Splunk, SolarWinds, and custom scripts.

System Administrator

Innroad Private LTD
01.2020 - 08.2022
  • Supported the design and maintenance of database management systems, improving query performance and data integrity.
  • Managed LAN/WAN systems, ensuring minimal downtime and reliable connectivity for all users.
  • Configured and maintained Windows Server and Linux environments, including backup and disaster recovery solutions.
  • Enhanced user experience by deploying midrange systems to improve computational efficiency and scalability.
  • Delivered end-user training on security policies and system use, increasing organizational awareness and compliance.
  • Designed and implemented robust network infrastructures, including switches, routers, and firewalls, to support a growing organization.
  • Troubleshot and resolved complex network issues, reducing system downtime by 30%.
  • Managed VPNs and remote access solutions to provide secure connectivity for a distributed workforce.
  • Monitored network traffic and implemented QoS policies to ensure optimal performance.
  • Conducted network risk assessments and managed upgrades to maintain security and reliability.

Education

Master of Science - Computer Technology

Eastern Illinois University
Charleston, IL
12.2023

Bachelor of Technology - Computer Science

Malla Reddy University
11.2020

Skills

  • Database Management: Oracle, MySQL
  • Mainframe/Midrange Systems: IBM Z-series, AS/400 COBOL and job control language (JCL)
  • Network infrastructure includes: LAN/WAN systems, firewalls, routers, switches, and network topology design and monitoring tools
  • Telecommunications Systems: VoIP systems, PBX configuration, and unified communication platforms
  • Systems Administration: Windows Server, Linux, and UNIX
  • Security & Compliance: Knowledge of NIST, ISO 27001, and HIPAA compliance standards Experience in implementing and managing security policies, intrusion detection, and risk assessment tools

Certification

GCP - https://www.credly.com/badges/b716d403-5b17-44b0-90d2-3735e3d849e0/public_url


Azure -https://learn.microsoft.com/api/credentials/share/en-us/HarikaM-5406/78B0750B98CBD3C9?sharingId=117340958BF1EBD4

Languages

English
Professional Working

Timeline

IT Support Specialist

Cambridge Investment
02.2024 - Current

System Administrator

Innroad Private LTD
01.2020 - 08.2022

Bachelor of Technology - Computer Science

Malla Reddy University

Master of Science - Computer Technology

Eastern Illinois University

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Harika Malledi