Harika Nalam

MPC

• Collaborating with the project team, including product owners, designers, and developers, to understand requirements and develop technical solutions that meet customer needs.
• Work closely with cross-functional teams to gather and analyze project requirements, ensuring a thorough understanding of customer needs.
• Utilize ServiceNow to manage project workflows, ensuring that all tasks are logged, tracked, and assigned to the appropriate team members. This helps streamline communication and maintain clarity on project priorities and progress.
• Leverage ServiceNow’s task management features to ensure that requirements are organized, and progress is visible to all stakeholders, enabling effective collaboration across teams.
• Participating in code reviews, testing, and debugging to ensure that code is functional, efficient, and error-free: actively participate in code reviews to ensure code quality, functionality, and efficiency.
• Use ServiceNow’s incident management and change request tools to log, prioritize, and track defects, bugs, or issues that arise during the testing and development phases.
• Through ServiceNow, ensure that reported issues are promptly addressed by assigning tasks to the appropriate developers, and ensuring a streamlined resolution process. This ensures the efficient handling of code issues and bug fixes, contributing to faster release cycles.
• Collaborating with other developers and technical teams to integrate VMware software solutions into the Marathon Petroleum environment.
• Work with development teams and technical stakeholders to integrate VMware software solutions into the Marathon Petroleum IT infrastructure. Utilize ServiceNow’s service catalog and integration tools to track integration requests, manage service delivery, and ensure that project milestones are met.
• ServiceNow provides a centralized platform to track and monitor the progress of these integrations, ensuring that all technical requirements are met, and that there is visibility into any challenges faced during the process.

Participating in sprint planning, daily stand-ups, and retrospectives as part of the agile development process:

• Engage in agile ceremonies, including sprint planning, daily stand-ups, and sprint retrospectives, to ensure the team is aligned with project goals and timelines.
• Use ServiceNow to manage sprint tasks, stories, and backlogs, allowing for the smooth tracking of progress, and ensuring that tasks are assigned, prioritized, and completed on time.
• The transparency provided by ServiceNow’s agile project management features helps ensure that communication remains effective, and that the entire team has a clear view of ongoing work, upcoming tasks, and any obstacles that need to be addressed.
• Continuously improving software development processes, including optimizing testing, deployment, and release processes: focus on continuously improving and optimizing the software development lifecycle, including enhancing the efficiency of testing, deployment, and release processes.
• Implement best practices within ServiceNow for managing testing and release workflows, ensuring that each stage of the process is automated, transparent, and tracked.
• Use ServiceNow to manage deployment pipelines, ensuring that releases are deployed smoothly and efficiently, reducing downtime, and minimizing risk. The platform’s change management and approval workflows also help maintain a high level of control during deployments.
• Staying up-to-date with emerging technologies and industry trends to ensure that VMware solutions remain current and competitive.
• Actively research and stay informed about emerging technologies, trends, and best practices in the industry to ensure that VMware solutions remain cutting-edge and competitive.
• Leverage ServiceNow to track new feature requests, software updates, and evolving technologies by utilizing its knowledge management and release management features.
• ServiceNow’s integrated platform enables seamless tracking of ongoing updates, ensuring that newly integrated technologies are reflected in the development lifecycle, keeping projects on the cutting edge of innovation and industry standards.
• PROJECT EXPERIENCE Automation Testing: Development, Testing, and Maintenance: Contribute to the full software lifecycle for Marathon Petroleum, focusing on automated testing to improve efficiency and coverage. Collaborate with teams to ensure solutions align with business and technical needs.
• Design and Documentation: Assist in designing software architecture and creating clear, detailed technical documentation, ensuring scalability, and ease of maintenance.
• Software Development Life Cycle (SDLC): Writing Clean Code: Write efficient, maintainable code, adhering to best practices, and coding standards. Participate in code reviews to ensure consistency and quality.
• Commitment to Excellence: Focus on high-quality, customer-oriented solutions, with attention to detail in coding, testing, and meeting user needs to ensure satisfaction.
• Implemented strategies to take advantage of new opportunities.
• Maintained accurate records of all activities performed throughout internship period.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Designed and analyzed a real estate ERP system to help real estate agents organize their work, improving the supply chain, customer service, and decision-making through real-time information processing.
Key Responsibilities and Accomplishments:

System Design: Designed modules on CRM, Purchase and Inventory Management, Financial Management, and Vendor Relationship Management, customized for the real estate sector.
CRM Development: Integrated a real estate-specific CRM to enhance client and vendor relationships, for better sales channel efficiency, and improved user experience.
Inventory Management System: A stock control system was designed and developed for inventory movement tracking, regulating stock levels, and enhancing turnover rates.
Finance Management: Real-time gathering of finance data for error-free reconciliation among materials, work-in-progress, and spillovers. Supported project-wise fund planning and adherence to compliance.
Technology Research: Benchmark the best real estate software, including Buildium, Brokermint, Realspace, Deskera, and Elinext, for ERP features and functionalities.
Key Achievements: Leveraged operational efficiency and decision-making by integrating real-time data processing capabilities.
Smooth supply chain processes ensured logistics cost reductions and improvements in inventory turnover.
Deliveries of projects increased, and shipment error rates were reduced, enhancing the enterprise's reputation.