Harika Yarramalli

· Worked as a project coordinator implementing Verint Enterprise Feedback Management tool, Workforce management, cloud operations, migration applications.

· Proactively validated the project statement of work (SOW), and assisted project manager for onboarding the customers, schedule kick off call with PM and executing project according to the plan throughout the project lifecycle from initial point to project closure.

· Monitor project status regularly, sending weekly project status reports to management, and resolving challenges.

· Oversaw the planning and execution of changes to database and application systems ensuring minimal impact on ongoing operations by creating a downtime.

· Demonstrated deep understanding of client’s business challenges through effective communication and coordination during the onboarding phase.

· Provided support on issues and questions from stakeholders, facilitating effective communication between technical IT team and business unit.

· Collaborated with multiple cross functional teams like pre-sales team, specification review team, configuration team, Infrastructure team and services team.

· Ensuring the feedback received from the product house team ensuring that there won’t be any issues to go live.

· User acceptance testing (UAT) and system acceptance testing (SAT) along with internal calls with business units

· Worked with teams on SAML, OIDC, VPN and SFTP configurations for cloud migration and configuration.

· Worked on Incidents in Service now for tracking the project status and project reports.

· Assisting the project team members with schedule management and stakeholder follow ups.

· Assisting the project manager with resources hiring for projects: Orientation and obtaining required access.

· Acted as point of contact to multiple teams and prepared understandable Verint templates for documentation.

· Implemented the tasks within the SLA for 3days to 7days.

· Successfully transitioned customers to their ongoing Verint customer support team upon completion of onboarding.

· Managed a team of 12 to 13 professionals fostering a collaborative and goal-oriented work environment where the work was based on database and application operations management.

· Conducted regular team meetings to discuss project status, address challenges and provide guidance on project goals.

· Organized and participated in various stakeholder meetings along with technical specialists and application team.

· Generating the monthly revenue report for the utilization of services.

· Maintained templates and documentation as per the Datavail regulations and compliance.

· Sending the weekly status to the project manager and documenting the minutes of the meeting for the next project.

· Preparing the power points presentation materials and sending the calendar invite to the team members.

· Developed and managed, tracked IT projects from Initiation to operations support.

· Assisted project manager in managing, reporting project status reports weekly, defining the scope statement, and change management, for the successful completion on time and within the desired budget.

· Facilitated bridge calls between database and application teams for resolving major impacts production issues.

· Scheduling and conducting regular client meetings to provide project updates, gather feedback and address concerns properly.

Coordinated with the change management board to assess and approve changes maintaining a robust change management process.

· While executing daily operational procedures identified process gaps around shift planning, handover, monthly reporting.

· Prepared Knowledge base articles/documents for the teams and reviewed the updated knowledge base articles.

· Documented the minutes of meeting and build proposal to curb those gaps and simplify daily routine.

· Worked with Delivery Manager and built active and passive dashboards using excel for data visualization.

· Working on Change, Incident and Service request management.

· Collaborate with other teams within IT to provide continual improvement of the applications and their performance.

· Facilitating the operations team to move the application from QA to production and until we get a sign off from the customer.

· Facilitated the team to work on service now tickets and made sure they meet the SLA.

· Provide professional and responsive communication to customers, project management, and management inquiries via phone, email, IM, and ticketing tools under supervision of my seniors.

· Scheduled the team calendar for the monthly shifts and made sure to prepare a weekly report on the teams’ performance.

· Prepared detailed project progress reports for senior manager, outlining milestones achieved and potential risks.