HARIKRISHNAN RAJASEKARAN
Cumming,GA
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
Our Friends and Company LLC
Sandy Springs, GA
05.2018 - Current
- Resolved customer complaints promptly and efficiently.
- Ensured that all safety regulations were followed at all times.
- Tracked inventory of supplies needed for the front desk area.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Created weekly schedules for front desk staff according to business needs.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Monitored staff performance and provided feedback when necessary.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Developed policies and procedures related to front desk operations.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Implemented strategies for improving customer service standards across the department.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved conflicts between customers or staff members in a professional manner.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Bachelor of Science - Chemical Engineering
JRN University
INDIA05-2011
Skills
- System updates
- Reservations Management
- Account changes
- Cash control
- Team building and supervision
- Effective Planning
- Hospitality services
- Operations Oversight
- Strong leadership
- Problem-solving skills
- Staff Supervision
- Staff Training and Development
- Scheduling and Planning
- Training and mentoring
- Issue Resolution
Languages
English
Professional
Affiliations
- Playing Cricket
- Reading Books
- Searching about work related information to improve my Knowledge
Timeline
Front Desk Supervisor
Our Friends and Company LLC
05.2018 - Current
Bachelor of Science - Chemical Engineering
JRN University
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