Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Additional Information
Timeline
Generic

Hari Kumar Sapkota

Al Aziziya

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Starbucks Store Manager

Alshaya Group
09.2017 - Current
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Monitored staff performance and addressed issues.
  • Created training modules and documentation to train staff.
  • Developed lucrative marketing plans to maximize profits.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.

Assistant Store Manager

Alshaya Group
02.2015 - 09.2017
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Met business targets with streamlined operations strategies.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
  • Oversaw payroll preparation and administration for staff.
  • Recruited, hired, trained, developed and supervised team of 25 employees.

Barista

Paul Cafe
12.2013 - 01.2015
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Bachelor of Science - Business Administration

Pokhara University
Nepal
01.2014

Skills

  • Business writing
  • PC proficient
  • Inventory systems
  • Accounting skills
  • Microsoft
  • Database entry
  • Data organization
  • Staff development
  • Sales Techniques
  • Project management
  • Lead generation
  • Salesforce Management
  • Workforce Management
  • Issue and conflict resolution
  • Brand management
  • Data management
  • Team building
  • Active listening
  • Conflict resolution
  • Planning & organizing
  • Decision-making

Languages

Nepali, Hindi
Native language
English
Full Professional
Arabic
Elementary
A2

Accomplishments

  • Recognized as Employee of the 2017 for outstanding performance and team contributions, and improvement for getting shoppie 100% 5 in ROW
  • Exceeded sales goals by average of 51% & 10% in 2022 & 2023 Consecutively
  • Consistently maintained high customer satisfaction ratings on AOR . Getting 93% on Quality Assurance standard audit in 2023
  • Managed a store that exceeded company expectations in every category consistently.

Certification

  • Certified Barista , 2015.
  • Certified Barista Trainer, Starbucks, 2016.
  • Certified Coffee Master, 2016
  • Certified Person In Charge, 2016
  • Certified Shift Supervisor, 2016
  • Certified Assistant Store Manager, 2017
  • Certified Store Manager, 2018


Additional Information

  • Born and raised in Sainamaina-4, Rupandehi Nepal
  • Soccer player on my free time.
  • Proactive, dedicated, passionate and always giving my best in everything I do.
  • Very communicative and attentive.
  • Holding Qatar driving license ( 21 Feb 2029)

Timeline

Starbucks Store Manager

Alshaya Group
09.2017 - Current

Assistant Store Manager

Alshaya Group
02.2015 - 09.2017

Barista

Paul Cafe
12.2013 - 01.2015

Bachelor of Science - Business Administration

Pokhara University

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Hari Kumar Sapkota