Harim Gonzalez
West Union,SC
Summary
Results-driven professional specializing in customer relationship management, recognized for achieving high order accuracy and fostering effective communication. Expertise in enhancing customer satisfaction and promoting team collaboration. Strong background in customer service and music program development, with a focus on conflict resolution and empathy to boost team performance and customer engagement.
Overview
5
5
years of professional experience
Work History
Choir Director
The Light of The World Church
Walhalla, South Carolina
06.2025 - Current
- Conducted weekly rehearsals for choir members of various ages and skill levels.
- Developed engaging music programs for church services and community events.
- Collaborated with church leadership to select suitable music for worship services.
- Provided vocal training to improve performances of choir members.
- Coordinated special performances and seasonal concerts for congregation engagement.
- Fostered a supportive environment to promote teamwork and musical development.
- Oversaw selection and arrangement of diverse choral music for all vocal types.
- Sought new musical opportunities through festivals, competitions, and special engagements.
Server
Taqueria Los Arcos LLC
Walhalla, South Carolina
02.2021 - 08.2025
- Ensured customer satisfaction through exceptional service, leading to repeat visits.
- Processed customer orders accurately using point-of-sale systems to enhance efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and accommodate special requests.
- Managed cash transactions, balancing cash register at end of shifts.
- Trained new servers on restaurant policies and procedures to improve team performance.
- Greeted guests warmly, recommended daily specials, and addressed inquiries effectively.
- Maintained cleanliness and organization of dining areas to foster a welcoming atmosphere.
- Resolved customer complaints with empathy, ensuring prompt resolutions.
Education
High School Diploma -
Walhalla High School
Walhalla, SC05-2023
Some College (No Degree) -
Tri-County Technical College
Pendleton, SCSkills
- Customer relationship management
- Empathy and sensitivity
- Product recommendations
- Point-of-sale systems
- Team collaboration
- Order accuracy
- Conflict resolution
- Effective communication
- Inventory control
- Problem-solving
- Cash register operation
- Cash handling accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Choir Director
The Light of The World Church
06.2025 - Current
Server
Taqueria Los Arcos LLC
02.2021 - 08.2025
High School Diploma -
Walhalla High School
Some College (No Degree) -
Tri-County Technical College