Harim Grajales
DE COLORS
ALBUQUERQUE,New Mexico
2
Languages
10
years of professional experience
Dependable professional with strong customer service and communication skills. Experienced in fast-paced environments, consistently delivering exceptional service and fostering teamwork.
Detail-oriented and adaptable professional with a proven track record in high-pressure environments. Known for strong problem-solving skills and effective communication, contributing to enhanced team dynamics and customer satisfaction.
Motivated individual with over seven years of experience in customer service and team management. Demonstrated ability to train and mentor staff, resulting in improved service efficiency and team collaboration. Committed to enhancing customer experiences and operational effectiveness.
Work History
OLD TOWN ALBUQUERQUE Souvenir Shop Chilli Patch
9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
McDonald's Manager
7 Years 6 Months- Oversaw daily operations to ensure efficient service delivery and adherence to company standards.
- Trained and mentored staff on best practices for customer service and team collaboration.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to enhance productivity while balancing labor costs effectively.
- Analyzed sales data to identify trends, inform staffing decisions, and improve service efficiency.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
McDonald's Crew Member
1 Year 10 Months- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of dining area, kitchen, and workstations to ensure safety standards.
- Operated cash register accurately, handling transactions and balancing cash drawer at end of shifts.
- Collaborated with team members to prepare food items according to quality standards and speed requirements.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Adapted to fast-paced environment, consistently meeting service demands during peak hours.
- Assisted in training new crew members on operational procedures and customer service expectations.
Education
High School Diploma
- Awarded [Award Name]BILINGUAL SEAL
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Computer skills
Calm under pressure
Active listening
Languages
Spanish
Full Professional
English
Full Professional
Timeline
OLD TOWN ALBUQUERQUE Souvenir Shop Chilli Patch
DE COLORS
09.2025 - 06.2026Read More
McDonald's Manager
ARAGON ENTERPRISES
03.2018 - 09.2025Read More
McDonald's Crew Member
PAND ENTERPRISES
05.2016 - 03.2018Read More
Highland High School
High School Diploma
Read More