Harini Chitalia
Edison,USA
Summary
Highly motivated and results oriented professional with 20+ successive years of experience as a people leader, leading multi phased global projects collaborating cross-functionally, with a proven record of building efficient operations for teams to attain timely qualitative and quantitative results. A forward thinker creating practical customer-focused solutions through a comprehensive data analysis, strategic business planning, and successful execution. Respected for tenacity, dedication, and quality performance, entrusted to drive critical timely deliverables, and to simplify & streamline processes with mitigating risks to create new models of excellence in the workplace environment.
Overview
23
23
years of professional experience
Work History
Associate Director, International Talent Acquisition Operations
ZOETIS INC.
03.2021 - Current
- Direct report to Head, Global Talent Acquisition (TA). Support enterprise level strategic initiative to develop market specific suitable talent acquisition model and to manage operational aspects, including contingent staffing needs across all functional business groups.
- Provide strategic consultation on TA related matters, including continuous improvement and how we leverage (and act upon) data reporting and analysis.
- Make recommendations & champion the processes and IT implementation for continued and creative improvement in the talent acquisition operations space.
- Partnering cross function to drive the successful delivery and end-to-end project management of assigned projects with consistent high-level of quality deliverables throughout all streams.
- Challenge the status quo and help redefine how Zoetis (operationally) acquires talent across the organization. Contribute to the overall talent attraction approach for Zoetis and participate in strategic initiatives that 'raise the bar' for the Team.
Sr. Manager, Global Talent Acquisition Operations Lead
ZOETIS INC.
12.2021 - 04.2024
- Direct report to Head, Global Talent Acquisition. Leading and managing all operational aspects of Zoetis’ RPO (US) and Contingent Staffing Programs/Projects across all business groups and functions.
- Managing all aspects of day-to-day operations for Global TA and Contingent Labor programs/projects at Zoetis.
- Interface and liaison daily with T/A team, HR, Senior Business Leaders, and applicable external vendor partners.
- Provide strategic consultation on TA and our RPO/Contingent labor relationships, including continuous improvement and how we leverage (and act upon) metrics/reporting.
- Develop high quality program/project deliverables relative to timelines/schedules, status reports, KPIs, issue/escalation process, budgeting, forecasting, etc.
- Partnering with Leadership of TA, HR and Procurement on any vendor selection processes. Take lead (in collaboration with Procurement) on all activities related to vendor purchase orders, invoicing, and payments for assigned programs and projects.
- Identify and resolve operational bottlenecks to ensure efficiency in hiring process both internally and with external vendor partners.
- Challenge the status quo and help redefine how Zoetis (operationally) acquires talent across the organization. Contribute to the overall talent attraction strategy for Zoetis and participate in strategic initiatives that 'raise the bar' for the Team.
- Develop cadence of communication around vendor SLAs, Zoetis hiring KPIs and overall program progress with TA & HR Leadership, and the Business Stakeholders.
- Provide relevant resources to vendor partners and TA team that help amplify the Zoetis employment brand out to the talent marketplace.
Project Manager, PMO Lead
Rutgers University
01.2020 - 01.2021
- Managing all aspects of assigned projects delivery for the RUIP&O and Strategic Services.
- Establish and drove PMO governance with core project team.
- Collaborate with more than 40 cross functional stakeholders & SMEs, senior management, and external consultants’ team to drive Discovery, Design phase to capture 'as-is' processes, 'pain points', 'to-be’ related tools cost and utilization.
- Establish cadence by adherence to Project Management methodology.
- Create central repository to assimilate project related documents and details. (SharePoint, Box, Teams)
- Create and shared regular milestone activities status updates.
- Support RFP Development & Proposal Review process with solution providers/vendors. Assimilate feedback.
- Partner with Strategic Services organization leads to help create Business Continuity Plan scenarios and actions.
- Drive, monitor, and establish standardized process for organizational annual Regulatory & Policy Compliance Training tracking activities.
HR Project Manager (via Axelon Services)
ZOETIS INC.
06.2019 - 12.2019
- Managing all aspects of assigned projects by interfacing with human resources, senior management, and project team members to meet expectations.
- Drive the successful delivery and end-to-end project management of assigned projects with consistent high-level of quality deliverables throughout all streams - Expansion of US Commercial Petcare Sales organization.
- By collaboration, responsible for the development of key project deliverables (e.g., project schedule, status reports and metrics, issue logs, stakeholder alignment, budget forecasts/updates etc.).
- Managed the process of gathering and confirming requirements, define project scope and develop engagement timelines / resources as needed.
- Create and communicate weekly or as-need basis status with data reports to the target audience.
- Assist Human Resources with preventing and resolving issues that may impede project success.
- Help drive External Vendor selection process by partnering with Procurement and key stakeholders.
- Manage the day-to-day operations to help define and drive recruitment key performance indicators with the external vendors and internal stakeholders.
- Drive the completion of the deliverables, ensuring customer satisfaction while escalating any issues as appropriate for timely resolution, and providing relevant feedback.
Senior Project Manager – Strategic Operations
American International Group, INC. (AIG)
03.2018 - 10.2018
- Direct report to VP, managed strategic project and created a 'follow the sun' regional global model for infrastructure services operations to support clients. Led network services cost efficiency initiatives.
- Successfully partner with regional operations teams to design, realign, and roll out the model governance with for effective client support within 6 months, by adherence to thorough Project Management methodology.
- Identify, communicate any escalated project issues and risks, and proactively manage the change management process as required.
- Communicate clearly (written and verbal) with the project team and senior management; drive timely development of effective presentations and updates for management.
- Customize project management approach with operational agility to meet the unique needs and requirements of customer organizations.
- Direct network engineers to perform thorough investigation of targeted locations inactive circuits and forecast accurate sizing of circuits to drive annual savings of $2M+.
Senior Business Operations Analyst
American International Group, INC. (AIG)
03.2012 - 02.2018
- Direct report to VP, project managing asset management stream of IBM Maintenance global initiative. Ensure timely and accurate submission of account and project team’s monthly billing feeds to Finance.
- Work in concert with clients and global sourcing team to gather maintenance license utilization and renewal data for chargebacks from client’s regional IT teams.
- Facilitated YOY data analysis in partnership with global sourcing team.
- Assist with the defining of (and maintaining all) project documentation including, but not limited to, project plans, issues list, risk registers, communication plans, meeting documentation and status reports.
- Assist the team with capturing of other project-related documents, as needed (e.g., business requirements, mock scripts, business cases, process flows, standard operating procedures, etc.).
- Collaborate with Accounts Team, BAs, and Finance to slash number of billing disputes/inquiries for clients.
- Mitigate risks by investigating root causes to help rectify disputes and process adjustments to help clean bills swiftly.
- Arrange monthly variance reports for clients as part of Organizational Cost Transparency Project.
Global Operations Manager
Avaya Communications
10.2004 - 03.2011
- Dual report to Director and VP of Order-to-Cash Operations, direct projects related to back-office processes for cost efficiency and productivity improvements of different functions through transitions, utilization of tools, and execution across regional operations.
- Spearhead company’s go-to-market initiatives related to offshoring opportunities and integrations; pioneered seamless transitions and consolidations of functional work streams to deliver cost benefits worth millions.
- Finalize North America, Europe back-office functions operation to offshore locations within 1 ½ year (~200 HC).
- Strategized potential functional roles to be transitioned partnering with stakeholders.
- Drive capacity analysis to determine total headcount moves with names for transitions and consolidations – hiring/moving, IT changes, real estate locations.
- Defined functional job descriptions with level and title for potential new hires.
- Formed alliance with HR to define requirements, implement recruiting and hiring tracking methodology.
- Prepared preliminary views and ongoing execution progress reports related to milestones of transition plans to review with stakeholders to avoid jeopardy and timely resolution.
- Help define the training plans with modules and schedule.
- Develop contingency scenarios with operational impacts and remediation.
- Track overall and any potential overlapping costs associated with timeframe.
- Strategically pushed reduction in global unapplied cash clearing for clean accounts receivable; condensed $10M in 6 months and supported reduction in bad debt reserves.
- Worked in concert with non-US regions back-office teams to outline and establish specific tools needed to augment operational efficiency; yielded 10% productivity increase by partnering with business team and IT to drive requirements definition, training, and deployment planning activities.
International Collections Manager
Avaya Communications
10.2002 - 09.2004
- Reported to VP of Global Collections while leading all non-US region managers for accounts receivable, collections, and days of sales outstanding (DSO).
- Liaised between corporate HQ and each region for data integrity for monthly reporting.
- Supervised Asia/Pacific (APAC), Japan, Europe, Middle East/Africa (EMEA), Canada, and Central and Latin America (CALA) with total accounts receivable of $250M+.
- Formulated dashboard reporting of top accounts by exposing root causes of issues for quicker cash flow resolution to help VPs with visibility.
- Decreased DSO by 7 days by allying with VP, Global Collections for strategic planning and forecasting to improve aging of accounts receivable and collections while minimizing company risk of bad debt.
Education
Project Management Professional (PMP) -
Project Management Institute
06.2013
Bachelor of Arts - Communications
Rutgers University
12.1997
Associate of Applied Science - International Business Management
Raritan Valley Community College
08.1997
Associate of Science - Business Administration
Raritan Valley Community College
05.1993
Skills
- Program Management
- Project Management
- Operations Excellence
- Change Management
- Risk Management
- Business Process Reengineering
- Data Analysis
- Improve Collections to Bad Debt Ratio
Personal Information
Title: PMP
Timeline
Sr. Manager, Global Talent Acquisition Operations Lead
ZOETIS INC.
12.2021 - 04.2024
Associate Director, International Talent Acquisition Operations
ZOETIS INC.
03.2021 - Current
Project Manager, PMO Lead
Rutgers University
01.2020 - 01.2021
HR Project Manager (via Axelon Services)
ZOETIS INC.
06.2019 - 12.2019
Senior Project Manager – Strategic Operations
American International Group, INC. (AIG)
03.2018 - 10.2018
Senior Business Operations Analyst
American International Group, INC. (AIG)
03.2012 - 02.2018
Global Operations Manager
Avaya Communications
10.2004 - 03.2011
International Collections Manager
Avaya Communications
10.2002 - 09.2004
Bachelor of Arts - Communications
Rutgers University
Associate of Applied Science - International Business Management
Raritan Valley Community College
Associate of Science - Business Administration
Raritan Valley Community College
Project Management Professional (PMP) -
Project Management Institute