Hariprasadh Parthasarathy
Chennai
Summary
Technical Support Engineer with 4 years of experience in L1/L2/L3 support, incident management, system configuration, and multi-platform troubleshooting. Skilled in RCA, system administration, network diagnostics, endpoint security, and structured ticket handling. Known for fast issue resolution, strong communication, and effective collaboration with cross-functional teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Python Intern
Kovan Labs
09.2025 - 01.2026
- Built Python automation scripts for JSON processing, file handling, and structured data workflows
- Developed reusable internal modules using object-oriented programming principles
- Integrated REST APIs using the requests library and handled API responses
- Supported backend utility development and internal tooling
- Analyzed problems and worked with teams to develop solutions.
Technical Support Engineer
HCL Technologies
01.2024 - 05.2025
- Delivered L1–L3 technical support for 300+ incidents across systems, applications, and networks. Performed RCA and applied corrective actions to eliminate repeat issues. Installed, configured, and maintained desktops, laptops, OS, VPN, and network devices. Monitored system performance and handled escalations requiring in-depth troubleshooting. Performed malware removal, system recovery, and patch updates. Created documentation for known issues and contributed to internal knowledge base.
Technical Support Advisor
Concentrix
06.2022 - 07.2023
- Provided end-to-end technical support for HP printers, desktops, and laptops
- Diagnosed and resolved printer hardware issues (paper jams, print quality, ink/toner errors)
- Troubleshot printer connectivity issues (USB, Wi-Fi, network printers)
- Performed remote troubleshooting using secure remote access tools
- Logged, tracked, and updated incidents in ticketing systems while ensuring SLA compliance
- Escalated unresolved hardware issues following HP support escalation procedures
- Maintained high customer satisfaction (CSAT) through clear communication and first-call resolution
- Followed knowledge base articles (KBs) and documented new solutions for recurring issues
Process Associate (Cyber Security Ops)
Accenture
10.2020 - 10.2021
- Assisted security operations teams with workflow tracking and documentation. Verified data and updated internal security records for enterprise clients. Supported basic security processes aligned with client guidelines.
Management Intern
Comodo Cyber Security
05.2019 - 06.2020
- Assisted cybersecurity operations teams in monitoring and managing security workflows
- Supported incident tracking, ticket updates, and escalation coordination for security-related issues
- Assisted in access management tasks and verification of user permissions
- Supported teams handling endpoint security, malware analysis reports, and threat alerts
- Ensured accurate reporting and adherence to internal information security policies
- Collaborated with cross-functional teams to improve process efficiency and documentation quality
Education
Bachelor of Science - Information Technology
Vels Institute of Science & Technology
01.2019
Skills
- L1/L2/L3 Support
- Troubleshooting
- Ticketing Tools (Jira/ServiceNow)
- Incident Management
- System Administration
- Remote Support
- Windows/Mac/Linux Support
- Malware Removal
- Network Configuration
- VPN
- Active Directory (Basic)
- Documentation
- Monitoring Tools
- Python Basics
- Automation (Beginner)
Certification
Python Certification – Scrimba (2025)
Timeline
Python Intern
Kovan Labs
09.2025 - 01.2026
Technical Support Engineer
HCL Technologies
01.2024 - 05.2025
Technical Support Advisor
Concentrix
06.2022 - 07.2023
Process Associate (Cyber Security Ops)
Accenture
10.2020 - 10.2021
Management Intern
Comodo Cyber Security
05.2019 - 06.2020
Bachelor of Science - Information Technology
Vels Institute of Science & Technology