Goal-oriented Human Resources Specialist with around 10 years' of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Organized Human Resources Assistant with around 10 years' of experience in all Human Resources operations. Adept at managing a team of 5 personnel with close supervision and accurate reporting.
Overview
12
12
years of professional experience
Work History
HR Assistant
NATO - Afghanistan
Kabul, Afghanistan
08.2021 - 12.2021
Working closely with Senior Civilian Representative (SCR) and the Office of the Senior Civilian Representative (OSCR) in Afghanistan.
Directly involved in the evacuation process of the current and former employees of NATO in Afghanistan.
Leading a team of Locals while evacuation process.
Provided oral and written interpretations for the SCR team.
Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
Partnered with management team to coordinate on-boarding and off-boarding processes.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
Responded to inquiries by answering telephone calls, in-person questions and emails.
Documented human resources records and maintained confidentiality of sensitive personal information.
Analyzed issues and employed improvement processes.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Reviewed and screened applicant resumes to identify qualified candidates.
Performed timely project management within budget constraints for issues regarding executive leadership.
Completed projects on time and under budget while resolving complex issues for senior leaders.
Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Delivered consultative services and recruited qualified and diversified candidates for employment.
Maintained work structure by updating job requirements and job descriptions for positions.
Oversaw and managed hiring process and assisted human resources.
Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
Staff Assistant (LCH Administration)
NATO Resolute Support
Kabul, Afghanistan, Afghanistan
01.2017 - 07.2021
Responsible for all administration and Human Resources requirements for Local Civilian Personnel (LCH).
Independently manages specified RSM Theatre LCH recruitment campaigns, including compiling vacancy notices, record applications received, sift/review applications received, manage Selection Boards/Panels, conduct interviews, recording all decisions made.
Advises LCH staff members and their supervisors on interpretation of personnel policy and procedures at his/her level.
Manages the LCH office in HQ RS with oversight of the LCH office in KAIA and IJC.
Maintains professional contacts with the local community related to salary survey and medical examination requirements.
Prepares employment contracts and all other pre-employment documents.
Supports the In-processing for employees upon their commencement of work.
Maintain and update the Civilian Personnel Office (CPO) database and provides management information for recruitment activity.
Monitoring staff performance and attendance.
Assist in performance management process.
Maintain employee records (attendance, leave reports, etc.) according to policy and regulations.
Reports to Civilian Personnel Manager any issues identified during recruitment activities that may impact upon the efficiency of the CPO.
Accompanies LCH candidates into RS HQ to attend Biometric testing and Interviews.
Informs Recruitment section on significant labour trend changes in Afghanistan as well as education system changes.
Administering payroll and maintaining employee records.
Maintaining effective records and administration.
Regular professional contacts with others inside and/or outside immediate organization on functional matters.
Solicits/gives information and provides advice/guidance.
Work involves the provision of information or analysis of part of a task assisting others to take action within the organization.
Delivered clerical support by handling range of routine and special requirements.
Interacted with customers by phone, email or in-person to provide information.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Explained human resources policies, procedures, laws, standards and regulations to each employee.
Followed up with leads to explain application process and answered questions to increase interest.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Recruited, hired and oversaw [Number] staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Calculated payroll deductions by accurately using [Software] and processed payroll to meet preset requirements.
Submitted [Timeframe] reports on payroll activities.
Administrative Officer
Afghan National Commission for UNESCO and ISESCO, Ministry of Education
Kabul, Afghanistan, Afghanistan
07.2015 - 12.2016
HR Procedures:.
Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;.
Promoting equality and diversity as part of the culture of the organisation;.
Liaising with a range of people involved in policy areas such as staff performance and health and safety;.
Recruiting staff, which involves developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates;.
Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;.
Advising on pay and other remuneration issues, including promotion and benefits;.
Undertaking regular salary reviews;.
Negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions;.
Administering payroll and maintaining employee records;.
Interpreting and advising on employment law;.
Dealing with grievances and implementing disciplinary procedures;.
Developing HR planning strategies, which consider immediate and long-term staff requirements;.
Planning and sometimes delivering training - including inductions for new staff;.
Analyzing training needs in conjunction with departmental managers.
Administrative Procedures:.
Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage.
Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
Scheduling and coordinating meetings, interviews, events and other similar activities.
Sending out and receiving mail and packages.
Produce and distribute correspondence memos, letters, faxes and forms.
Develop and maintain a filing system.
Submit and reconcile expense reports.
Provide general support to visitors.
Keeping diaries and arranging appointments;.
Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;.
Using content management systems to maintain and update websites and internal databases;.
Liaising with staff in other departments and with external contacts;.
Sorting and distributing incoming post and organizing and sending outgoing post;.
Arranging travel and accommodation for staff or customers and other external contacts;.
Liaising with colleagues and external contacts to book travel and accommodation;.
Organizing and storing paperwork, documents and computer-based information;.
Photocopying and printing various documents, sometimes on behalf of other colleagues;.
Recruiting, training and supervising junior staff and delegating work as required;.
Arranging in-house and external events.
Maintained protocol throughout routine work days and special events.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Standardized office structures and processes to promote collaboration and increased performance.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Human Resources/Administrative Assistant
ACTCO, AFGHAN CONTAINERS TRANSPORTING COMPANY
01.2010 - 06.2015
Over all recruitment process.
Screening the applications.
Interviewing.
Drafting offers.
Medical and security background check paper works.
Welcome interview and completing the welcome package.
All employee’s information record keeping.
Exit interview in case of termination or resignation.
Over all Evaluation process:.
Follow up with the supervisors on the Evaluation process.
Dealing with Evaluation forms.
Record keeping of the evaluation income in to the system.
In case of disciplinary actions, taking part in the counseling interviews.
Administrative procedures:.
Manage over all administration section's filling and document archiving.
Document translation from English to Dari and Dari to English when needed.
Oversee the Administration process.
Make sure system in place to safe guard the assets.
Prepare monthly Administration Reports.
In charge of drafting all Administration documents such as: Delivery note, Contracts and Agreements.
Keep record of contracts signed and payments.
Coordinate travel needs, schedules and meetings and develop documents and monitor activities.
Talk with clients about events and offer suggestions to ensure their requests can be met.
Organize the venue and ensure that it is appropriately set up, with regard to seating and decor.
Coordinate staff to ensure the program of events occurs on time (for example, speeches and the serving of food and refreshments.
Education
Master of International Relations - Peace And Conflict Resolution Studies
KARDAN University
Kabul, Afghanistan
02.2020
Rome Model United Nations Conference -
ROME Model United Nations Conference
Rome, Italy
02.2019
Security Awareness & Hostile Environment Medical Training At NATO Resolute Support HQ - Security
NATO - Resolute Support
Kabul, Afghanistan
09.2017
MBA - Public Administration
SWISS UMEF University of Afghanistan
Kabul, Afghanistan
12.2016
Youth and Trade Training at USAID Afghanistan Trade and Revenue (ATAR) Project, Kabul, Afghanistan - International Trade
USAID Afghanistan
Kabul, Afghanistan
10.2016
BBA - Management of Science
Dunya University
Kabul, Afghanistan
04.2015
Effective Project Coordination & Management -
National Institute of Bank Management
New Delhi, India
01.2014
Advance Level of English Language Program Certificate - English Language
Jihad Danish Cultural Association (JDCA)
Kabul, Afghanistan
07.2013
Diploma in Business Administration - Business Administration, Management, Human Resources
DUNYA University
Kabul, Afghanistan
07.2011
Effective Interpersonal Communication Certificate - Interpersonal Communication
Rebuild Consultants
Kabul, Afghanistan
02.2011
High Schools’ Certificate - General School Subjects
Habibia High School
Kabul, Afghanistan
2011
Internet Usage Course Certificate - Internet
Info Tech
Kabul, Afghanistan
09.2010
Skills
Dependable Team Player with strong communication interpersonal skills
Accuracy and Good attention to detail
Ability to stay calm and tactful under pressure
Teamwork skills and ability to form working relationships with people at all levels
Problem-Solving
Decision-making aptitude
Taking responsibilities
Diplomatic skills
Meticulous Attention to Detail
Judgment and Decision Making
Professional and Courteous
Multitasking and Time Management
Accomplishments
I was able to support the evacuation process of NATO personnel from HKIA, Kabul, Afghanistan and independently could evacuate around 800 people at a very last minutes which almost seemed impossible. The Ambassador and the team in NATO appreciated this accomplishment.
Languages
English
Full Professional
Dari
Native or Bilingual
Pashtu
Full Professional
Urdu
Professional Working
Timeline
HR Assistant
NATO - Afghanistan
08.2021 - 12.2021
Staff Assistant (LCH Administration)
NATO Resolute Support
01.2017 - 07.2021
Administrative Officer
Afghan National Commission for UNESCO and ISESCO, Ministry of Education
07.2015 - 12.2016
Human Resources/Administrative Assistant
ACTCO, AFGHAN CONTAINERS TRANSPORTING COMPANY
01.2010 - 06.2015
Master of International Relations - Peace And Conflict Resolution Studies
KARDAN University
Rome Model United Nations Conference -
ROME Model United Nations Conference
Security Awareness & Hostile Environment Medical Training At NATO Resolute Support HQ - Security
NATO - Resolute Support
MBA - Public Administration
SWISS UMEF University of Afghanistan
Youth and Trade Training at USAID Afghanistan Trade and Revenue (ATAR) Project, Kabul, Afghanistan - International Trade
USAID Afghanistan
BBA - Management of Science
Dunya University
Effective Project Coordination & Management -
National Institute of Bank Management
Advance Level of English Language Program Certificate - English Language
Jihad Danish Cultural Association (JDCA)
Diploma in Business Administration - Business Administration, Management, Human Resources
DUNYA University
Effective Interpersonal Communication Certificate - Interpersonal Communication
Rebuild Consultants
High Schools’ Certificate - General School Subjects
Habibia High School
Internet Usage Course Certificate - Internet
Info Tech
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