Haris Kuric
Gilbert,AZ
Summary
Dynamic and results-oriented claims professional with over 17 years of experience, including 7 years in leadership roles. Demonstrates a proven track record of managing teams effectively and driving results & process improvements. Known for exceptional analytical skills, problem-solving abilities, and a commitment to Diversity, Equity, and Inclusion (DEI). Strong communicator with a professional work ethic and a positive attitude, excelling in both independent and collaborative settings. Adept at leading both in-person and virtual teams, and skilled in motivating others to achieve and surpass goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Lines Claims Manager
Progressive Insurance
01.2020 - Current
- Led teams of commercial claims representatives, managing daily claims intake, workflow, and task assignments based on skill sets and workloads.
- Conducted performance evaluations, implemented improvement plans, and recognized high achievers.
- Provided coaching and technical guidance on complex cases, policy interpretations, and settlement negotiations.
- Spearheaded total loss process initiative, cutting cycle time by an average of 6 days branch-wide.
- Oversaw commercial claims for ride-share partners with $1,000,000 limits across 13 states, ensuring accurate documentation, liability investigations, and damage evaluations.
- Managed high-risk claims, assessing potential exposures and implementing risk mitigation strategies.
- Developed and implemented best practices to streamline claims processes and improve efficiency.
- Conducted training sessions on industry trends, policy changes, and company procedures.
- Fostered strong relationships with team members in both in-person and virtual settings, motivating them to exceed expectations.
Claims Supervisor
Progressive Insurance
07.2017 - 01.2020
- Supervised a team of claims representatives, ensuring efficient and timely claim handling.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Provided feedback and coaching to improve customer service and productivity.
- Led a process change across the state resulting in improvement of file accuracy scores by 20% & reduced the severity of does not meets files.
- Assisted in developing and implementing training programs to enhance team skills and knowledge.
- Monitored claims handling processes, identifying efficiencies and implementing best practices.
Claims Specialist
Progressive Insurance
08.2016 - 07.2017
- Investigated, evaluated, negotiated, and settled low to moderate complexity claims, focusing on non-litigated, attorney-represented injury claims.
- Communicated with diverse stakeholders, including claimants, police officers, medical professionals, and attorneys.
- Analyzed information to determine coverage, liability, and claim value.
- Managed a pending inventory of low to moderate complexity claims involving multiple vehicles and injuries.
- Maintained accurate claim files, documenting interactions, evaluations, and negotiations.
- Utilized claims management systems to streamline workflow and improve efficiency.
- Demonstrated commitment to high customer satisfaction through prompt and accurate claim resolutions.
Education
Bachelor of Interdisciplinary Studies - Business & Communication
Arizona State University
Tempe, AZSkills
- Technical Skills: Lotus Notes, ISO (Insurance Services Office), Accurint, Mitchell’s Decision Point, LNAV (Liability Navigator), TLOxp
- Leadership: Result-Driven Leadership, Recruiting and Training, Diversity Equity & Inclusion Promotion, Motivating through Inspiration
- Analytical: Problem Solving, Analytical Skills, Solutions Development, Effective Use of Reports to Identify Performance Gaps
- Service Experience: Service Experience Enhancement, Relationship Building, Proficient in Managing Change, Onboarding & Up-skilling
- Technology Proficiency: Microsoft Word, Excel, Outlook, PowerPoint, Publisher, OneNote
Accomplishments
- Organized and hosted national DEI events to promote Asian American Pacific Islander (AAPI) cultures and raise awareness about AAPI community issues.
- Redesigned and implemented a nationwide event communication process, enhancing clarity and efficiency by introducing new plug and play templates, which led to a reduction in communication errors.
Asian American Network Employee Resource Group | Executive Board Member
01/2020 - Current
Certification
- Introduction to Insurance Fraud Investigations
- Staged Auto Accidents
- Pedestrian Staged Accidents
- Casualty Insurance Fraud
- Introduction to Medical Billing Fraud
- Detective Fraud for Underwriting
- Identity Theft Fraud
Timeline
Commercial Lines Claims Manager
Progressive Insurance
01.2020 - Current
Claims Supervisor
Progressive Insurance
07.2017 - 01.2020
Claims Specialist
Progressive Insurance
08.2016 - 07.2017
Bachelor of Interdisciplinary Studies - Business & Communication
Arizona State University
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