Harish Parappa
Newark,DE
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over Eight years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
9
9
years of professional experience
Work History
Relationship Manager
HDFC Bank Ltd
05.2012 - 04.2015
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
Senior Officer - Branch Banking
Dhanlakshmi Bank Ltd
06.2011 - 06.2012
- Branch Banking operations and teller management.
- Promoting Bank products to customer and support sales team.
- Customer service.
Assistant Manager
HSBC BANK
01.2007 - 10.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Representative
ICICI Bank
01.2006 - 01.2007
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
MBA -
03.2006
Skills
- Client Rapport-Building
- Product Knowledge
- Financial Instrument
- Risk Management
- Cash Handling
- Team Leadership
- Business Development
- Risk Assessment and Classification
- Time Management
- Wealth Management
- Sales and Marketing
- Client Relationships
Timeline
Relationship Manager - HDFC Bank Ltd
05.2012 - 04.2015
Senior Officer - Branch Banking - Dhanlakshmi Bank Ltd
06.2011 - 06.2012
Assistant Manager - HSBC BANK
01.2007 - 10.2010
Sales Representative - ICICI Bank
01.2006 - 01.2007
Bangalore Institute of Management Studies - MBA,
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Tushar SahaTushar Saha
Relationship Manager at HDFC BANK LtdRelationship Manager at HDFC BANK Ltd
Edris KalibalaEdris Kalibala
Senior Software Engineer/Sr. DevOps Engineer at Galileo Financial TechnologiesSenior Software Engineer/Sr. DevOps Engineer at Galileo Financial Technologies