HARISH RAJANNA

• Developed and deployed advanced chatbot solutions integrated with Microsoft ecosystem, enhancing customer service and operational efficiency.
• Implemented natural language processing techniques to improve chatbot understanding and response accuracy, achieving 40% improvement in customer service response times.
• Trained and deployed AI models, utilizing Dashboards for performance monitoring and tuning intent matches to enhance chatbot accuracy and relevance.
• Designed conversational flows that improved user engagement by creating human-like interactions.
• Led cross-functional teams in developing technology solutions, ensuring alignment with architectural standards and business objectives.

Project Highlights:

• Customer Service Bot: Developed chatbot using Microsoft’s Bot Framework that improved customer service response times by 40%. Integrated with Azure AI Language Service and Azure AI Search for enhanced conversational accuracy and product inquiry handling. Additionally, implemented RPA solution to automate backend processing of customer queries and orders, which streamlined operations and reduced manual workload by 50%. The combined chatbot and RPA solution significantly boosted customer satisfaction and operational efficiency.
• IT Helpdesk Bot: Spearheaded development of IT Helpdesk Bot, automating ticket submissions and providing instant solutions to common IT problems.
• HR Onboarding Assistant Bot: Led design and implementation of onboarding chatbot, reducing HR department workload by 30% and facilitating smoother new hire onboarding processes. We also developed an RPA workflow to automate onboarding documentation process, ensuring all new hire paperwork was completed accurately and efficiently. This project demonstrated power of combining conversational AI with process automation to enhance employee experiences.

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