Harish Shenoy
Miami,USA
Summary
Senior AI/ML Solutions architect driving innovations through GenAI
Senior Solutions Architect at AWS with 14+ years of experience transforming how Fortune 500 enterprises leverage cloud technology and artificial intelligence. I architect scalable, secure solutions that don't just migrate systems, they reimagine what's possible.
I lead cloud transformation initiatives for strategic enterprise clients in travel and hospitality, designing mission-critical architectures that handle millions of daily transactions while delivering exceptional customer experiences. My work spans the full spectrum: from reservation platforms and real-time analytics to cutting-edge GenAI implementations.
Recent Impact:
GenAI Innovation: Engineered an intelligent AI agent solution using Amazon Bedrock and Claude LLMs that transformed crew onboarding, slashing response times by 85% and creating personalized learning experiences through automated, context-aware responses
Enterprise Transformation: Partnered with C-suite leadership to deliver cloud strategies that reduced infrastructure costs by 44% while dramatically improving application performance
Product Launch Leadership: As Senior Technical Program Manager, led an 80+ member global team to successfully launch Amazon Aurora Limitless database at re:Invent 2023—managing complex, interconnected dependencies across a highly sophisticated distributed system
My Expertise: Cloud Architecture | GenAI & LLMs | AI Agents | Amazon Bedrock | Enterprise Modernization | Microservices & Serverless | Kubernetes & Containers | Data Platforms | DevOps Transformation
Beyond the Code: I'm passionate about democratizing AI and cloud technology. I contribute to AWS thought leadership through published technical blogs, mentor emerging architects, and present at industry conferences. Always focused on translating complex technology into tangible business value. I lead the south florida AI community for AWS educating software professionals on Amazon's AI offerings. Whether it's building intelligent AI agents, modernizing legacy systems, or optimizing global infrastructure, I bring deep technical expertise and strategic vision to help organizations thrive in the cloud-first, AI-enabled era.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Solutions Architect - Generative AI
Amazon Web Services (AWS)
Miami, FL
06.2019 - Current
- Lead enterprise cloud transformation and GenAI innovation for a Fortune 500 cruise customer in travel and hospitality. Architect intelligent, AI-powered solutions processing millions of daily transactions while delivering personalized customer experiences across global infrastructure.
GenAI & AI/ML Leadership:
- Architected enterprise-scale GenAI solution using Amazon Bedrock and Claude models for crew onboarding, reducing response time by 85% and enabling 24/7 multilingual support through intelligent AI agents
- Implemented RAG pipeline with Bedrock Knowledge Bases and vector databases, improving information retrieval accuracy by 70% for operational teams
- Transformed contact center operations with AI-powered live call analytics, post-call analytics, and Agent Assist using Amazon Connect and Bedrock, achieving 40% reduction in average handle time and 28% improvement in first-call resolution
- Engineered AI agent for network operations and SRE teams, integrating with Aruba, Cisco, and IPfabric to automate troubleshooting and diagnostics, reducing MTTR by 65%
- Accelerated development efficiency by 50% using Claude Code, Amazon Q Developer, and KIRO for automated code generation, reviews, and intelligent refactoring
Senior Data Engineer
American Express
11.2010 - 05.2019
- In this position I worked as a Senior Data Engineer for American Express project. I led several portfolios such as Global Orchestration layer which is a highly available application for issuing cards to new members, Customer 360 which is a NoSQL solution
- Which stores all the customer information and some major applications architecture and migration
Education
Bachelor of Technology - BTech - Electronics and Communications Engineering
Mahatma Gandhi University
India05.2010
Skills
- Artificial Intelligence (AI)
- AI Agents
- Cloud
- LLMs
- Prompt engineering
Certification
- Amazon Solutions Architect - Professional
- Amazon Devops Architect - Professional
- Oracle Certified Professional
Languages
English (Full Professional)
Timeline
Senior Solutions Architect - Generative AI
Amazon Web Services (AWS)
06.2019 - Current
Senior Data Engineer
American Express
11.2010 - 05.2019
Bachelor of Technology - BTech - Electronics and Communications Engineering
Mahatma Gandhi University
Honors-Awards
Partner of the quarter, On the Spot Awards, GCOR migration Leader, TAM Customer Advocacy Award, AWS Technical Expertise Award
Publications
- Cost-effective disaster recovery for Amazon Aurora databases using AWS Backup
- Effectively migrating LOB data to Amazon S3 from Amazon RDS for Oracle with AWS DMS
- Deploy, track, and roll back RDS database code changes using open source tools Liquibase and Jenkins
- Automate database object deployments in amazon aurora using aws codepipeline
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